Jane Casteel
Tulsa,OK
Summary
Strong, creative, customer service professional with exceptional work ethic. Effective public speaker with excellent writing, grammar, editing, and design skills. Advanced in Microsoft Office. After brief break to care for mom, eager to rejoin workforce.
Overview
17
17
years of professional experience
Work History
Mom's Caregiver
07.2022 - 09.2023
- Took time off to be my mother’s full-time care giver, managing her medical appointments, medicine, bill-paying, shopping, bathing, housekeeping, and social engagements
- She is now 92, and recently moved to a wonderful retirement facility.
Customer Service Representative
HMS Real Estate
05.2020 - 07.2022
- Supported Real Estate Broker working exclusively with new construction, representing three builders in ten different cities/markets
- Proficient in ten different MLS programs
- Updated builder listings for homes in each stage of construction, including photos, changes in building status, price, and specifications
- Very advanced at photo editing, removing dumpsters, trash, signage, and construction equipment from photos.
Executive Assistant to CEO / Office Manager
Zalla Companies (New Construction and Property Management)
01.2019 - 05.2020
- Executive Assistant and Office Manager for a full-service, commercial developer specializing in new construction, property management, tenant improvement, and build-to-suit construction
- Registered new LLCs as the Company grew
- Managed legal documentation such as securing federal Employer ID numbers, and the yearly business tax documents for 20+ separate companies in the Company's portfolio
- Edited all outgoing communication from CEO for grammar, style, and tone
- Special Projects for CEO: sourced vendors, managed timelines, tracked costs, and managed every detail
- Projects completed on time and under budget every time
- Earned significant bonuses at completion
- Provided exceptional customer service to current and potential tenants, contractors, business partners, and colleagues
- Remained calm and professional under constant pressure and competing priorities
- Filled in for the apartment Property Manager during vacations.
Office Manager
PsychBC
03.2018 - 01.2019
- Managed busy mental health facility, consisting of a psychiatrist, a psychologist, three nurse practitioners, and five therapists
- Created monthly reports for these providers and ordered all supplies and equipment
- Identified and corrected areas that were not HIPAA compliant
- Streamlined front-desk duties to be more secure and efficient
- Scheduled appointments, processed co-pays, and answered phones
- Greeted each patient warmly and by name to minimize anxiety
- Maintained close attention to those waiting in lobby to recognize signs of potential stress, anger, or violence
- Maintained professional, calm, and caring demeanor when patients would act out in the waiting room
- Diffused each situation quickly, preventing escalation or harm to others.
Customer Service / Advisor
ISLoan Solutions (now: Fiducious)
07.2012 - 01.2018
- Hired as ninth employee of a start-up company, learning all areas of the business
- Began as Solutions Representative, promoted to Senior Solutions Representative, then to Advisor
- Implemented customized 10-year loan-forgiveness plans, ensuring federal compliance at every step
- Created robust tracking processes to minimize errors and clearly identify timeline of next steps
- Served as liaison between clients and federal student loan servicers
- Provided ongoing account management to ensure high levels of yearly renewals and client satisfaction
- Guided individuals through complex Federal Student Loan Forgiveness Program to ensure complete compliance and maximum benefits
- Built and presented customized plans for non-profit workers, based on thorough personal interviews
- Established personal relationships with clients, becoming a trusted advisor.
Transportation & Administration Supervisor
Episcopal Retirement Homes
08.2010 - 01.2012
- Served as concierge for those living in the Independent Living area of the facility
- Greeted all visitors warmly and learned residents' family members by name
- Managed the entrance and lobby for with a keen eye for cleanliness and safety
- Managed the Transportation Department and maintained schedule for resident's appointments and group trips, maintaining 98% accuracy
- Responsible for hiring, terminating, training, evaluating, coaching, and managing staff of full- and part-time employees
- Surpassed budget revenue targets every quarter
- Streamlined and automated processes to minimize overtime
- Chosen member of accreditation team
- Awarded Executive Team Bonus for exceptional performance each year
- This required consensus of entire executive team.
Customer Relationship Specialist
netTrekker
08.2006 - 09.2008
- Provided customer training (in person and online) for groups of teachers and administrators, receiving consistent excellent ratings
- Served as Lead Support and as Subject Matter Expert for the home school product
- Provided first-level technical support
- Acted as customer advocate and liaison with product development teams
- Tracked customer problems and complaints to quickly identify outages or product issues
- Used strong writing and grammar skills to proofread and edit outgoing communications for management team.
Education
BS in Journalism and Education -
Cincinnati Christian University
Skills
- Office Management
- Account Management
- Efficient Writer / Editor
- Strong Public Speaker
- Skilled Multi-tasker
- Microsoft Office
- Project Management
- Client Specialist
- Marketing/Event Planning
- Coach/Trainer
- Vendor Management
- Sales Support
Timeline
Mom's Caregiver
07.2022 - 09.2023
Customer Service Representative
HMS Real Estate
05.2020 - 07.2022
Executive Assistant to CEO / Office Manager
Zalla Companies (New Construction and Property Management)
01.2019 - 05.2020
Office Manager
PsychBC
03.2018 - 01.2019
Customer Service / Advisor
ISLoan Solutions (now: Fiducious)
07.2012 - 01.2018
Transportation & Administration Supervisor
Episcopal Retirement Homes
08.2010 - 01.2012
Customer Relationship Specialist
netTrekker
08.2006 - 09.2008
BS in Journalism and Education -
Cincinnati Christian University
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