Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jane Celic-Thompson

Willimantic,CT

Summary

Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients. Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Overview

25
25
years of professional experience

Work History

Patient Access Registrar / ER Dept

Manchester Memorial Hospital
Manchester, CT
06.2024 - 10.2025
  • Verified insurance details and greeted patients during appointments, ensuring positive experiences.
  • Registered patients by collecting personal and insurance information accurately.
  • Scheduled appointments and coordinated referrals for various medical services.
  • Maintained accurate electronic health records and monitored patient flow within the department.
  • Ensured compliance with privacy regulations during interactions and maintained confidentiality in accordance with HIPAA.
  • Assisted in training new staff on registration procedures and systems to enhance efficiency.
  • Responded to inquiries from providers regarding insurance coverage while processing referrals to specialists.
  • Collaborated with departments to streamline patient access processes and improve overall service delivery.

Patient Access Rep Outpt & Centralized Scheduling

Beaufort Memorial Hospital
Beaufort, South Carolina
09.2020 - 06.2024
  • Greeted patients and verified insurance information during appointments.
  • Scheduled patient appointments and coordinated referrals to specialists.
  • Assisted patients with registration forms and collected necessary documentation.
  • Managed incoming calls and directed inquiries to appropriate departments.
  • Maintained accurate patient records in the electronic health record system.
  • Collaborated with medical staff to ensure smooth patient flow during visits.
  • Educated patients on hospital services and insurance processes.
  • Resolved patient concerns and provided support for billing inquiries.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assembled registration paperwork and placed identification bands on patient.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Provided assistance to internal departments when needed.
  • Assisted with scheduling outpatient appointments.
  • Managed incoming faxes related to patient registration processes.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Actively participated in team meetings and training sessions.
  • Assisted with preparing daily cash reports for accounting department.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Resolved patient inquiries promptly, maintaining a high level of customer service.
  • Collaborated with healthcare teams to streamline access processes for patients.
  • Educated patients about hospital services and procedures to enhance understanding.
  • Assisted patients in completing necessary forms and documentation efficiently.
  • Scheduled appointments, coordinating with clinical staff for optimal patient flow.
  • Managed insurance verification by communicating with providers and patients.
  • Collected and verified patient information for accurate registration processes.
  • Greeted patients and visitors, ensuring a welcoming environment at the hospital.

Front Desk Medical Receptionist

St Joseph Candler Immediate Care Center
Bluffton, South Carolina
04.2018 - 09.2019
  • Executed daily responsibilities with accuracy and efficiency.
  • Managed patient check-in procedures to ensure smooth office flow.
  • Scheduled appointments using electronic health record systems efficiently.
  • Coordinated insurance verification and collected necessary patient documentation.
  • Processed billing information and prepared insurance claims accurately.
  • Communicated follow-up visit instructions to patients effectively.
  • Maintained organized reception area by restocking supplies and cleaning surfaces.
  • Supported medical staff with administrative tasks to optimize operations.

Administrative Assistant /Medical Representative

SC Dept of Mental Health / Coastal Empire
Hilton Head Island, South Carolina
03.2016 - 04.2018
  • Managed scheduling for staff meetings and client appointments to enhance operational efficiency.
  • Coordinated interdepartmental communication to streamline processes and improve collaboration.
  • Organized and maintained filing systems, ensuring accuracy and confidentiality of records.
  • Provided administrative support to executive team, including calendar management and meeting coordination.
  • Assisted in maintaining confidential client records in compliance with regulatory requirements.
  • Facilitated training sessions for new administrative staff on standard office procedures.
  • Processed invoices using accounting software, ensuring timely payments and accurate record-keeping.
  • Conducted research on various topics as directed by management, supporting informed decision-making.

Administrative Assistant to the Dean

TCL / Technical College of the Lowcountry
Beaufort, South Carolina
09.2013 - 05.2017
  • Processed medical claims using electronic billing systems and software.
  • Reviewed patient records to ensure accuracy and completeness prior to billing.
  • Communicated with insurance companies to resolve claim discrepancies.
  • Verified patient eligibility and benefits for services rendered.
  • Trained new staff on billing procedures and software functionalities.
  • Collaborated with healthcare providers to gather necessary documentation for claims.
  • Ensured compliance with industry regulations in all billing practices.
  • Analyzed rejected claims, corrected errors, and resubmitted them for payment.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Submitted claims to insurance companies.
  • Collected, posted and managed patient account payments.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Gathered information to produce accounts payable reports for review.

Business Office Associate /Medical Billing Assistant

Memorial Hospital Savannah
Savannah, Georgia
08.2010 - 11.2011
  • Managed daily office operations while maintaining organized filing systems.
  • Processed invoices and managed accounts payable using financial software.
  • Resolved customer complaints professionally, adhering to company policies.
  • Collaborated across departments to improve workflow processes and streamline communication.
  • Coordinated with external auditors during annual audits for compliance assurance.
  • Analyzed financial data to identify trends and discrepancies in reports.
  • Submitted medical claims electronically while ensuring accuracy of billing documents.
  • Communicated with insurance representatives to resolve billing inquiries and disputes.

Claims Processor

CareCore National
Bluffton, South Carolina
05.2009 - 07.2010
  • Processed high volume of insurance claims efficiently within established guidelines.
  • Reviewed claim documentation for accuracy and completeness to ensure compliance.
  • Utilized claims processing software to track claim status and streamline workflow.
  • Communicated with clients to gather necessary information for claims processing.
  • Verified correctness of claim data in preparation for processing and adjustments.
  • Conducted investigations to negotiate settlements or deny claims based on findings.
  • Maintained organized records of processed claims and correspondence in compliance with departmental standards.
  • Collaborated with team members and external providers to resolve complex claim issues.

Workers Compensation Claims Assistant

Sedgwick CMS
Atlanta, Georgia
06.2007 - 02.2009
  • Processed workers' compensation claims, ensuring timely resolutions and regulatory compliance.
  • Reviewed medical documentation for accuracy and completeness before claim approvals.
  • Assisted adjusters in gathering pertinent information for thorough claim investigations.
  • Communicated updates to injured workers regarding claim statuses and resolutions.
  • Maintained organized electronic files for efficient access and reference.
  • Coordinated with healthcare providers to obtain essential treatment records.
  • Managed correspondence with attorneys on claim-related inquiries and disputes.
  • Analyzed data from various sources to detect potential fraud or abuse cases.

Administrative Assistant / Case Manager Assistant

Metlife Disability
Alpharetta, Georgia
03.2001 - 12.2004
  • Executed efficient scheduling of meetings, coordinating logistics for seamless execution.
  • Maintained organized filing systems for both physical and electronic confidential documents.
  • Processed invoices using accounting software and ensured timely payments.
  • Communicated with various departments to facilitate collaboration on projects.
  • Organized travel arrangements, including distribution of details to relevant personnel.
  • Created reports by compiling data from multiple sources for management review.
  • Delivered effective customer service by answering inquiries regarding products and services.
  • Managed employee records with a focus on confidentiality and compliance standards.

Education

Associate of Science - Medial Administration

TCL / Technical College of The Lowcountry
Beaufort, SC
12-2016

Skills

  • Insurance verification and eligibility determination
  • Patient registration and check-in
  • Electronic health records management
  • HIPAA compliance and regulatory adherence
  • Appointment scheduling and coordination
  • Customer service and follow-up
  • Claims processing and billing procedures
  • Interdepartmental communication and collaboration
  • Problem solving and conflict resolution
  • Attention to detail and strong organization
  • Effective communication skills
  • Team leadership and collaboration
  • Fee collection and payment processing
  • Medical terminology proficiency
  • Intake assessment and pre-admission requests
  • Multi-channel communication strategies
  • Strong empathy in patient interactions
  • Call screening and complaint processing
  • Financial procedures adherence in billing practices
  • Post-discharge care coordination

Languages

English
Full Professional

References

References available upon request.

Timeline

Patient Access Registrar / ER Dept

Manchester Memorial Hospital
06.2024 - 10.2025

Patient Access Rep Outpt & Centralized Scheduling

Beaufort Memorial Hospital
09.2020 - 06.2024

Front Desk Medical Receptionist

St Joseph Candler Immediate Care Center
04.2018 - 09.2019

Administrative Assistant /Medical Representative

SC Dept of Mental Health / Coastal Empire
03.2016 - 04.2018

Administrative Assistant to the Dean

TCL / Technical College of the Lowcountry
09.2013 - 05.2017

Business Office Associate /Medical Billing Assistant

Memorial Hospital Savannah
08.2010 - 11.2011

Claims Processor

CareCore National
05.2009 - 07.2010

Workers Compensation Claims Assistant

Sedgwick CMS
06.2007 - 02.2009

Administrative Assistant / Case Manager Assistant

Metlife Disability
03.2001 - 12.2004

Associate of Science - Medial Administration

TCL / Technical College of The Lowcountry