Jane Chanyowedza
Customer Service Representative
Dallas,TX
Summary
Dedicated Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative - Contract
Intake On Demand
Irving, TX
04.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Managed over 50 customer calls per day.
Account Manager - Contract
AT&T
Dallas, TX
08.2022 - 04.2023
- Contacted regular and prospective customers to explain product features and solicit orders.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Contributed to team objectives in fast-paced environment.
- Contributed to increased sales by 20%.
Executive Assistant
Datasruma LLC
Remote , TX
02.2022 - 12.2022
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Made sure manager was on time for meetings and made sure to took care of what was important first.
- Answered high volume of phone calls and email inquiries. With at least 25 emails and 30 calls per day.
Assistant Manager
Synenergy Homecare
Lewisville, TX
11.2021 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Responsible for overseeing over 50 patients simultaneously, as well as 5 staff members
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation
Department Lead
Tom Thumb
Frisco, TX
04.2019 - 10.2021
- Set up displays and trained employees on current promotions.
- Oversaw efficient inventory stocking and supply rotation.
- Managed team schedules of up to 10 employees, department projects and quality assurance.
- Implemented corporate planograms for new department products.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
Education
High School Diploma -
Collin College
Frisco 08.2021 -
Skills
Administration and Reportingundefined
Accomplishments
I am on the honors society at school for the past two years now. I also pushed my way to becoming department lead at Tom Thumb after my first year of employment. I believe I am a natural born leader due to my ability to always come up with solutions no matter how complicated they might be.
Timeline
Customer Service Representative - Contract
Intake On Demand
04.2023 - Current
Account Manager - Contract
AT&T
08.2022 - 04.2023
Executive Assistant
Datasruma LLC
02.2022 - 12.2022
Assistant Manager
Synenergy Homecare
11.2021 - 12.2022
High School Diploma -
Collin College
08.2021 -
Department Lead
Tom Thumb
04.2019 - 10.2021
Similar Profiles
Shani SearcyShani Searcy
Call Center Operations Manager at Intake On DemandCall Center Operations Manager at Intake On Demand
Connor HaydenConnor Hayden
Legal Intake Specialist at Intake On DemandLegal Intake Specialist at Intake On Demand
Shi HuangShi Huang
Massage Therapist at Soothe Massage On-Demand, Zeel Massage On-Demand (Independent Contractor)Massage Therapist at Soothe Massage On-Demand, Zeel Massage On-Demand (Independent Contractor)
Avinash MaddineniAvinash Maddineni
Senior Data Engineer at Expedia Group IncSenior Data Engineer at Expedia Group Inc
Flavio Cesar DelgadoFlavio Cesar Delgado
Senior Customer Service Representative at City of DallasSenior Customer Service Representative at City of Dallas