Jane Clapin
Boise,Idaho
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Senior Family Readiness Advisor
173rd Airborne Brigade
12.2020 - 12.2022
- Acted as unit FRG spokesperson for communicating family members' concerns and ideas to the unit commander.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Identifies needs or unique problems of unit families.
- Supported the commander’s family readiness goals.
Senior Family Readiness Advisor
3d Battalion, 75th Ranger Regiment
07.2019 - 10.2020
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Anticipated responses and prepared clear and articulate answers.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Produced detailed reports outlining key issues and proposed solutions.
Company Readiness Advisor
1st Battalion, 75th Ranger Regiment
08.2012 - 05.2016
- Improved processes by recommending operational changes
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Built and maintained relationships with stakeholders to provide ongoing support.
Customer Service Representative
Whole Foods Market Inc
06.2012 - 03.2015
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Arts -
Chattahoochee Valley Community College
Phenix City, AL06.2004
Skills
- Military Spouse (26 years)
- Active Listening
- Compliance Requirements
- Social Perceptiveness
- Research Abilities
- Group Facilitation
- Public Speaking and Presentations
- Microsoft Office
- Critical Thinking
- Writing
Volunteer Work
Kind Idaho
Languages
Spanish
Limited Working
Italian
Elementary
Timeline
Senior Family Readiness Advisor
173rd Airborne Brigade
12.2020 - 12.2022
Senior Family Readiness Advisor
3d Battalion, 75th Ranger Regiment
07.2019 - 10.2020
Company Readiness Advisor
1st Battalion, 75th Ranger Regiment
08.2012 - 05.2016
Customer Service Representative
Whole Foods Market Inc
06.2012 - 03.2015
Associate of Arts -
Chattahoochee Valley Community College
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