Jane Corcoran

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Developed rapport with customers, fostering long-term relationships and repeat business.
• Collaborated with team members to create effective strategies for improving overall customer experience.
• Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.

Administrative Support and Bookkeeping:

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Supported year-end closing procedures by preparing adjusting journal entries as needed.
• Established QuickBooks accounting system to reflect accurate financial records.
• Implemented a more efficient filing system for financial documents, improving accessibility and organization.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Completed payroll for client employees and maintained detailed records of procedures.
• Reconciled and corrected issues with financial records.