Jane Denney
Independence,OR
Summary
I excel in delivering exceptional customer service and maintaining high standards of cleanliness. Dynamic and creative professional personality, and adept at multitasking, and detail-oreinted mindset. I consistently strive to enhance experiences through proactive communication and adaptability, contributing to team performance and guest satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dining Assistant
Heron Pointe Health and Rehabilitation
Monmouth, OR
04.2024 - Current
- Assist in training new servers and dishwashers, sharing best practices for optimal team performance.
- Assist in accurate inventory management.
- Assisting residents with dietary restrictions or allergies, ensuring safe dining experiences.
- Support kitchen staff by expediting food orders for timely service.
- Participate in team meetings to continuously improve kitchen, dining operations, and performance.
- Contribute to the kitchen's positive reputation through exceptional guest services.
- Safeguard food quality by following proper storage procedures, and maintaining organized workspaces.
- Collaborate with servers, dishwashers, and cooks to promptly address requests, improving the overall dining experience.
- Help maintain overall dining room cleanliness, including sweeping, mopping, and sanitizing surfaces, as needed.
- Monitor the dining room coffee bar inventory and replenish it as necessary.
- Assist with bussing tables and resetting with placemats, wrapped silverware, cups, and mugs.
- Address complaints and inquiries from residents to verify satisfaction.
- Enhance satisfaction by providing efficient and friendly dining assistance.
Server
Hwy 55 Burgers Shakes & Fries
Helena, MT
01.2023 - 04.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep the dining room and work areas clean.
- Used slow periods to restock supplies, ice, paper products, delivery bags, and replenish food items.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure the timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards, and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols, crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and the teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Hairstylist
Great Clips Hair Salon
Helena, MT
02.2023 - 05.2023
- Suggested treatments and styles to suit customers' appearances and fashion choices.
- Trimmed, cut, and shaped hair based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized the sales area and work station to showcase products and boost sales.
- Processed payments, entered sales in the register for prompt customer service.
- Shampooed, conditioned, cut, and styled hair according to the client's instructions.
- Tracked inventory of supplies used for styling services.
- Shaved, trimmed and shaped beards and mustaches.
- Developed relationships with new clients.
- Selected hair products and services are based on customer preference and an individually designed hair care plan.
- Responded to customer inquiries by phone, email, and in person.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Sold conditioner, shampoo, hair treatment, and styling products.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Worked collaboratively with colleagues to achieve common goals.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Updated and maintained customer information records and beauty services provided.
Hostess
Steves Cafe
Helena, MT
03.2022 - 11.2022
- I took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Assigned guests to tables suitable for their needs and restaurant section rotation.
- Monitored the seating area and checked the restrooms regularly to keep them spotless.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information, and orchestrating speedy seating.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups, or place them on the waitlist.
- Monitored the front entrance for new guests while assisting servers by taking and delivering drink orders.
- I stayed in open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction.
- Routinely supported other areas of the restaurant by answering telephones and completing financial transactions for other staff members.
- Collaborated with the kitchen to inform customers of wait times and answer questions about food.
- Assisted FOH and BOH staff with preparing for events to coordinate a smooth execution to maximize guest satisfaction.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Secretary
Oregon Woodsmen Tree Service
Rickreall, OR
03.2020 - 07.2021
- I answered the phone system and greeted callers enthusiastically.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into the [Software] system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Created and updated spreadsheets to track and report data for bids and billing information.
- Coordinated and mapped out bidding times and distances to make for a smooth day.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Provided administrative support to the office manager.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled confidential documents with discretion.
- Put in requests for line location to stump grind.
- Used QuickBooks.
Hairstylist
Myself
08.2004 - 03.2021
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and upkeep.
- Processed payments by cash, check or card.
- Mixed pigments to achieve clients desired color.
- Provided hair color services either by foil, touch up color or all over.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Distributed business cards outside of salon to generate new business.
- Waxed eyebrows, lips, chin, cheeks etc.
- Gave pedicures and manicures.
- Completed in-home services such as haircuts and color.
Secretary
The Ron Wilson Center
01.2020 - 03.2020
- Answered a multi-line phone system and directed calls where needed.
- Filed paperwork in client folders.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Operated office equipment such as copiers, fax machines, shredders, and filed documents for other staff.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Organized envelopes, postage, and mail correspondence for staff and management.
- Monitored premises, screened visitors, and updated check-in and checkout logs.
- Cleaned common areas, doorknobs, tables, fax machine, and bathrooms twice daily.
- Provided assistance with onboarding new employees by preparing orientation materials.
House Keeper
Personalized Idependence
06.2018 - 03.2020
- Cleaned all surfaces by dusting, sweeping, vacuuming and mopping.
- Emptied trashcans.
- Cleaned/washed mirrors and windows weekly.
- Disinfected and mopped bathrooms to keep sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures and windowsills.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Organized any shelved items... panty, cupboards, linens, craft supplies etc. weekly.
- Cleaned out refrigerators and freezers. Throw out old and wiped down shelves.
- Took cardboard, cans, plastics to recycling bins.
- Did loads of laundry. Wash, fold and put away.
- Shampooed carpets.
- Deep cleaned animal cages.
- Filed paperwork on occasions.
Substitute Teacher's Aide
EDU Staffing
06.2018 - 06.2019
- Assisting teachers with any administrative, instructional, or student support needed.
- Promoted student progress by assisting with assignments and special projects.
- Enforced school rules, dress codes, and behavior are intended to offer a positive, learning-oriented environment to students.
- Adapted curricula and lesson plans to the specific abilities and interests of each child through personalized attention and small group instruction.
- Made photocopies, cut out paper for projects, and ran special errands.
- Monitored students during transitional and non-class times, such as lunch periods and recess.
- One on One with special needs students.
- Wiped down tables after lunch use.
- Supervised lunchroom and recess activities.
- Kept students on task with proactive behavior modification and positive reinforcement strategies.
Education
Cosmetology
College of Hair Design Careers
Salem, OR06.2004
High School Diploma -
Central High School
Independence, OR06.2001
Skills
- Reliability and punctuality
- Adaptability to change
- Strong multitasking
- Interactive communication skills
- Proactive thinking
- Adaptive learning
- Stress tolerance
- Task prioritization
Affiliations
- Baking, candy making
- Any crafting
- Making earrings
- Camping
Certification
- Servesafe
Timeline
Dining Assistant
Heron Pointe Health and Rehabilitation
04.2024 - Current
Hairstylist
Great Clips Hair Salon
02.2023 - 05.2023
Server
Hwy 55 Burgers Shakes & Fries
01.2023 - 04.2024
Hostess
Steves Cafe
03.2022 - 11.2022
Secretary
Oregon Woodsmen Tree Service
03.2020 - 07.2021
Secretary
The Ron Wilson Center
01.2020 - 03.2020
House Keeper
Personalized Idependence
06.2018 - 03.2020
Substitute Teacher's Aide
EDU Staffing
06.2018 - 06.2019
Hairstylist
Myself
08.2004 - 03.2021
- Servesafe
Cosmetology
College of Hair Design Careers
High School Diploma -
Central High School
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