Jane Dickhoff
Kennewick,WA
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
17
17
years of professional experience
Work History
Administrative Assistant Intern
CM Appraisal Services
Kennewick , WA
2021.08 - Current
- Optimized weekly calendar management by scheduling up to 5 appraisal appointments strategically while considering deadlines and drive time.
- Maintained confidentiality of sensitive information by adhering to strict USPAP privacy policies and implementing secure filing and document management systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment from vendors within 60 days to maximize financial record accuracy.
- Managed phone and email correspondence with clients and up to 25 vendors.
- Performed research to collect and record industry data on housing market to maintain accurate, complex cost and sales analyses.
Legal Process Supervisor
Benton County
Kennewick , WA
2022.10 - 2024.06
- Assisted in organizing and overseeing assignments of over 35 staff members to drive operational excellence.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Increased accuracy in payroll processing by diligently verifying timesheets, calculating overtime pay, and resolving discrepancies before submission to payroll provider.
On-Call Scheduling Supervisor
Alternative Nursing Services
Kennewick , WA
2023.02 - 2024.02
- Provided ongoing, after-hours support and guidance to over 100 employees and clients regarding schedule-related inquiries or concerns.
- Collaborated with management in 3 cities to develop strategic staffing plans that aligned with company goals and objectives.
- Boosted productivity by creating balanced workload for team members, reducing burnout and stress levels.
- Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
- Reduced overtime costs through effective workload distribution and resource allocation.
- Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
Senior Detention Services Technical Assistant
Spokane County
Spokane , WA
2013.06 - 2022.09
- Answered inquiries from general public regarding jail procedures, first appearance arraignment, and inmate status.
- Responded to in-person and telephone requests for information from general public, attorneys, and other involved parties.
- Used Jail Tracker Software to prepare sentencing, updates, and release of inmate cases.
- Trained and mentored 5 new personnel hired to fulfill various roles.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of 15 personnel.
Appraisal Coordinator
Western Security Appraisal Services
Greenacres , WA
2020.02 - 2021.08
- Obtained fee amounts from 12 staff fee appraisers for applications requiring loan estimates.
- Communicated with fee appraisers regarding orders, reports, and assignment schedules.
- Monitored completion of reports and turnaround of orders for staff fee appraisers.
- Increased data entry efficiency by creating thorough training manual.
- Oversaw appointment scheduling and itinerary coordination for both clients and appraisers.
- Established and maintained high work volume and tight deadlines.
Operations Assistant
Catholic Charities
Spokane , WA
2016.09 - 2018.04
- Worked with dozens of clients daily to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Oversaw day-to-day activities of 50+ residents in shelter facility.
- Helped social workers build, coordinate and lead programs supporting individuals with emotional/mental health and housing concerns.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
Education
Associate of Applied Science - Accounting
Columbia Basin College
Pasco, WA06.2026
Skills
- Policy development
- Cross-functional adaptability
- Operations management
- Organizational skills and attention to detail
- Scheduling coordination
- Exceptional interpersonal communication
- Payroll processing
- Superb customer service
- AP/AR processing
- Innovative analytical and problem-solving skills
- Advanced MS Office Suite
- Coachability and willingness to learn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offPersonal development programsTimeline
On-Call Scheduling Supervisor
Alternative Nursing Services
2023.02 - 2024.02
Legal Process Supervisor
Benton County
2022.10 - 2024.06
Administrative Assistant Intern
CM Appraisal Services
2021.08 - Current
Appraisal Coordinator
Western Security Appraisal Services
2020.02 - 2021.08
Operations Assistant
Catholic Charities
2016.09 - 2018.04
Senior Detention Services Technical Assistant
Spokane County
2013.06 - 2022.09
Associate of Applied Science - Accounting
Columbia Basin College
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