Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
ProjectManager
Pearlean Wynn

Pearlean Wynn

Remote
Memphis,TN

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Manager

ServiceMaster
Memphis, TN   Tennessee
09.2017 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated report data to proactively adjust and enhance operations.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Directed staff and managed annual capital budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Prepared and recommended long-range plans for development of department personnel.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.

Project Assistant - Remote

Remote
Memphis, TN
06.2021 - 01.2023
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Created and updated records and files to maintain document compliance.
  • Worked with senior leadership to complete complex projects on time and under-budget.
  • Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
  • Provided assistance with preparation of project-related reports, manuscripts and presentations
  • Adhered to established schedules by facilitating work quality and timely delivery.
  • Conducted research to assist with routine tasks and special projects.

Supervisor of Operations

Holiday Inn Hotel Sandton
Memphis, TN   Tennessee
07.2015 - 11.2017
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reviewed shift reports to understand current numbers and trends.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Spearheaded department training for appraisals of new components.
  • Helped build and review master service agreements for work eligibility.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Drafted invoices for completed work.
  • Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
  • Supervised Number employees on Type shift, overseeing efficiency of Task and Task.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

Education

High School At Brainard
Brainard, NE
05.2004

Skills

  • Financial Management
  • Health and Safety Regulations
  • Issue and Conflict Resolution
  • Staff Management
  • Managing Cash Register
  • Managing Terminations
  • Managing Reception
  • Managing Employee Relations
  • Corporate Social Responsibility
  • Sales Strategies
  • Greet Guests
  • Business Management Principles
  • Financial Statements
  • Corporate Law
  • Customer Service
  • Environmental Policy
  • Project Management
  • Quality Standards
  • Scheduling and Coordinating

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Project Assistant - Remote

Remote
06.2021 - 01.2023

Manager

ServiceMaster
09.2017 - Current

Supervisor of Operations

Holiday Inn Hotel Sandton
07.2015 - 11.2017

High School At Brainard

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Pearlean WynnRemote