Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yaschica Dail

Kinston,North Carolina

Summary

Quality Assurance Specialist with over 4 years of successful experience in Blood transfusions and Plasma Processing. Recognized consistently for performance excellence and contributions to success in the health field industry. Strengths in cGMP and CAPA backed by training in UCSR, Trakwise, and NexLynx. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of file keeping and all technology and training in both Apple and Windows. I'm well trained with ilog, ICST, Gather, GBI, UCSR, Workday, IEX, Apple Connect, Apple Learn, and many more. Recently I have also worked in the mental health field at Life Touch LLC. At this center I deal with individuals who suffer from addiction and some have mental issues as well. I have been working at this location for about 2 years now. I'm ready to take this next step!!! Motivated to learn, grow and excel with your company. I am positively sure that I would be your best pick for this job.

Overview

6
6
years of professional experience

Work History

Assistant Manager of Operations

Octapharma Plasma Center
06.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

QP

Life Touch LLC
04.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Was able to build a rapport with my clients to be able to help them get to a positive sector in their life
  • Talked with clients about their life issues and drug use and their triggers.
  • Gave my clients tricks to cause them not to think of their drug use.

Quality Assurance Specialist

Grifols Biomat USA
05.2020 - 03.2022
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
  • Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
  • Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
  • Monitored product standards and quality-control programs.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
  • Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.
  • Promoted adherence to quality standards by educating Management on quality control.
  • Kept inspection journals and daily summary logs as required.
  • Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
  • Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.

T2 IOS

Concentrix
01.2019 - 03.2020
  • Oversaw over 150 appointment scheduling and itinerary coordination for both clients and personnel
  • Interacted with over 150 customers professionally by phone, email or in-person to provide information and direct to desired staff members daily
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Improved customer satisfaction scores by 25% through application of superior conflict resolution and problem-solving skills
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Effectively communicated with different departments, including iTunes and Mac through use of strong listening, open-ended questioning and appropriate response skills
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

MAC + T1

MAC + T1, Concentrix. Virtual, USA Enthusiasm
11.2018 - 01.2019
  • Confer with customers by telephone to provide information about products or services. Performed data entry, cancelled accounts, and obtain details of complaints
  • Help customers with their transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Multi Tasker Review coverage agreement policy terms to determine whether particular loss will be covered by insurance
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Resolve customers' service or billing complaints by performing actions such as check purchase history and subscriptions
  • Help Customer change account information
  • Perform diagnostics tests that could determine all causes of product malfunctions
  • Troubleshoot all technical issues before resulting to sending Customer to Apple Store iOS T1, Concentrix
  • Virtual, USA

T1 IOS

Concentrix
05.2018 - 11.2018
  • Oversee daily performance of iOS devices and their systems
  • Answer user inquiries regarding device software or hardware operation to resolve problems
  • Help customers reset password to Apple ID accounts
  • Performed restoration and Updates on iOS devices using both icloud and iTunes
  • Helping customers back up their device using iTunes or iCloud
  • Help over 150 customers daily update software on device
  • Start process of making repairs or replacing parts
  • Reinstall software or adjust settings on existing software to fix malfunctions
  • Advise customers concerning equipment operation, maintenance, or programming
  • Test new systems to ensure proper functionality

Tax Advocate

Concentrix
01.2018 - 06.2018
  • Collect taxes from individuals or businesses according to prescribed laws and regulations
  • Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information
  • Maintain records for each case, including contacts, telephone numbers, and actions taken
  • Check over 300 tax forms to verify that names and taxpayer identification numbers are correct, that computations have been performed correctly, or that amounts match those on supporting documentation
  • Process individual and corporate income tax returns, and sales and excise tax returns
  • Furnish taxpayers with sufficient information and advice to ensure correct tax form completion

Education

Master of Science - Clinical Mental Health Counseling

Capella University
Minneapolis, MN
12.2024

Bachelor of Arts - Psychology

East Carolina University
Greenville, NC
07.2016

Skills

  • Apple Products
  • Hardware/Software
  • Maintain records
  • Repairs
  • Tax returns
  • Database administration
  • Policy and procedure modification
  • Communications
  • Transactions reconciliation
  • Incidents management
  • Record keeping and reporting
  • Troubleshooting
  • Safety and compliance
  • Case management
  • Issue resolution
  • Team leadership

Timeline

Assistant Manager of Operations

Octapharma Plasma Center
06.2023 - Current

QP

Life Touch LLC
04.2021 - Current

Quality Assurance Specialist

Grifols Biomat USA
05.2020 - 03.2022

T2 IOS

Concentrix
01.2019 - 03.2020

MAC + T1

MAC + T1, Concentrix. Virtual, USA Enthusiasm
11.2018 - 01.2019

T1 IOS

Concentrix
05.2018 - 11.2018

Tax Advocate

Concentrix
01.2018 - 06.2018

Master of Science - Clinical Mental Health Counseling

Capella University

Bachelor of Arts - Psychology

East Carolina University

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Yaschica Dail