Jane Doe
Los Angeles,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Tesla
Remote, LA
02.2021 - Current
- Responded to customer inquiries via phone, email, and chat, resolving issues efficiently and effectively.
- Maintained a customer satisfaction rating of [X]% by providing timely and accurate information.
- Processed orders, returns, and exchanges, ensuring compliance with company policies. - Trained new employees on customer service protocols and best practices.i - Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Support Specialist
Kelly Connect
Houston, TX
04.2015 - 01.2021
- Handled a high volume of inbound calls, addressing customer concerns and providing product information.
- Implemented a new ticketing system that reduced my overall response time by 40%.
- Assisted in the development of customer service training materials.
- Collaborated with other departments to resolve complex issues and improve overall customer experience. - Responded to customer emails and phone calls promptly, courteously, and professionally.
Education
High School Diploma -
Homer High School
Homer, LA05-2005
Some College (No Degree) - Business Management
Southern University And A & M College
Baton Rouge, LASkills
- Information Security
- Inbound and Outbound Calling
- Data Collection
- Scheduling
- Consultative Sales
- Call Management
- Appointment Scheduling
- Data Entry
- Account updating
- Customer Relationship Management (CRM)
- Multi-Task Management
- Professional telephone demeanor
- Sales expertise
- Problem-solving abilities
- Dispute Resolution
- Credit card payment processing
Timeline
Customer Service Representative
Tesla
02.2021 - Current
Customer Support Specialist
Kelly Connect
04.2015 - 01.2021
High School Diploma -
Homer High School
Some College (No Degree) - Business Management
Southern University And A & M College