Jane Duerr
Syracuse,NY
Summary
Dynamic professional with a proven track record in the HVAC and refrigeration industry, skilled in managing high-pressure situations while cultivating strong professional relationships. Recognized for excellence in conflict resolution and customer service, resulting in a significant reduction in complaints at AnswerUSA Group. Proficient in decision-making and interpersonal communication, driving positive outcomes and enhancing team collaboration. Prepared to leverage extensive training and experience to embrace new challenges and contribute meaningfully to organizational success.
Overview
30
30
years of professional experience
Work History
Service Dispatcher
ABC HVAC & Refrigeration
10.2019 - 01.2025
- Maintained calm demeanor in stressful situations, providing timely aid to individuals in need.
- Communicated with technicians and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, technicians and other personnel to encourage professional relationships and promote respect.
Customer Service Manager
AnswerUSA Group
09.2011 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised customer service staff, promoting cooperation and encouraging a positive workplace.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Staff Assistant
Dig Safely New York
03.2003 - 07.2007
- Managed all business functions, including board meetings and follow through, staff trainings and events designed to promote DSNY
- Acting Manager of the Call Center with a daily intake of 1500 calls at 98.7% efficiency
- Enhanced efficiency of monthly staff meetings by assisting with action list organization.
- Administered database of customers, vendors and municipalities throughout NYS
Education
Associate of Science - Business Management
Bryant And Stratton College
Syracuse, NYSkills
- Excellent Interpersonal Communication
- Exceptional Customer Service
- Strong Conflict Resolution
- Decision-making
- Active listening
- Attention to detail
Timeline
Service Dispatcher
ABC HVAC & Refrigeration
10.2019 - 01.2025
Customer Service Manager
AnswerUSA Group
09.2011 - 10.2019
Staff Assistant
Dig Safely New York
03.2003 - 07.2007
Associate of Science - Business Management
Bryant And Stratton College
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