Jane Dunn
Summary
At Shaw's Grocery Store, I excelled in customer service and order fulfillment, enhancing customer loyalty and team efficiency through empathetic communication, active listening, and meticulous attention to detail. My adaptability and product knowledge contributed to a significant improvement in service standards, showcasing my commitment to excellence and teamwork.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Shaw's Grocery Store
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cashier
Shaw's Grocery Store
12.2022 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Supported marketing initiatives by setting up promotional displays.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
E-Commerce Associate
Shaw's Grocery Store
02.2022 - Current
- Recommended merchandise and services that would meet customer needs.
- Informed customers by mail or telephone of order information such as shipping dates and anticipated delays.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Coordinated order fulfillment processes to ensure timely delivery of products to customers.
- Led training sessions for new employees on e-commerce platform usage and best practices in customer service.
- Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
Education
Bachelor of Arts - Communications
Framingham State University
Framingham, MA06-2026
Associate of Arts - Communications
Northern Essex Community College
Haverhill07-2024
High School Diploma -
Pentucket Regional High School
West Newbury, MA06-2022
Skills
- Customer Service
- Active Listening
- Product Knowledge
- Order Fulfillment
- Organization skills
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
Timeline
Customer Service Representative
Shaw's Grocery Store
06.2023 - Current
Cashier
Shaw's Grocery Store
12.2022 - Current
E-Commerce Associate
Shaw's Grocery Store
02.2022 - Current
Bachelor of Arts - Communications
Framingham State University
Associate of Arts - Communications
Northern Essex Community College
High School Diploma -
Pentucket Regional High School
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