Meticulous Assistant Program Director with a talent for juggling multiple tasks at once and working under stressful circumstances. Over 7 years of experience in team leadership and employee management. Excellent interpersonal and communication skills. Outstanding problem-solving abilities and an analytical mindset. Proficient in collecting and compiling data and troubleshooting technical difficulties.
Overview
10
10
years of professional experience
Work History
Program Director
Upbring LSSS Transitional & Long-Term Foster Care
11.2023 - Current
Worked closely with the Regional Director to manage and supervise administrative and daily program operations for both the Transitional Foster Care and Long Term Foster Care Program
Provided leadership, guidance and support to 60+ staff members
Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
Established strong partnerships with internal and external stakeholders for collaborative problem solving.
Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Led change management initiatives, fostering a positive organizational culture during periods of transition.
Mentored team members for professional development, resulting in increased productivity and job satisfaction.
Assistant Program Director
Upbring LSSS Transitional & Long-Term Foster Care
07.2023 - 11.2023
Worked closely with the Regional Director to manage and supervise administrative and daily program operations for both the Transitional Foster Care and Long Term Foster Care Program
Provided leadership, guidance and support to 60+ staff members
Worked collaboratively with program leaders to implement new procedures and corrective actions to improve quality
Compiled data program reports and reported issues to higher management
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
Encouraged open communications to promote a positive work environment
Monitored staff performance by conducting evaluations and having 1 on 1 meetings with staff
Helped Regional Director start and open up the Long Term Foster Care Program
Lead Case Manager
Upbring Transitional Foster Care
12.2017 - 07.2023
Provided leadership, guidance, and support to 15+ staff members to ensure they had the necessary tools and resources needed to optimize performance and to ensure our clients were receiving the best quality of service
Developed and implemented training programs for staff
Ensured all case management services, case files, and service plan outcomes met licensing standards and would successfully pass both ORR and state licensing auditing guidelines
Conducted performance reviews, identified areas for improvement, and provided supportive feedback to staff
Maintained database systems and analyzed trends to inform decision-making and program development
Recruited, interviewed and hired employees
Case Manager
Bokenkamp Children's Shelter
07.2014 - 12.2017
Determined options available to reunify youth with qualified parents, guardians, relatives or other adults, referred to as “sponsors” in a safe and timely manner in accordance with Office of Refugee Resettlement (ORR) licensing standards
Collaborated with an interdisciplinary team to determine timely delivery of services
Updated client documentation for accurate, compliant and current records
Established and maintained relationships with key stakeholders including legal providers and immigration court
Developed comprehensive discharge plans to transition clients to appropriate service providers in the community
Participated in workshops, seminars, education programs and other activities that promoted professional growth and development
Youth Care Worker
Bokenkamp Children's Shelter
02.2014 - 07.2014
Supervised and monitored youth's activities to verify safety and wellbeing
Completed clear and concise documentation of youth behavior and actions
Displayed sensitivity to cultural and linguistic needs of clients and families served
Provided emotional support and guidance to children during difficult times
Utilized positive reinforcement techniques and behavior modeling to encourage good behavior
Education
Master of Science - Special Education
Texas A&M University - Corpus Christi
Corpus Christi, TX
08.2019
Bachelor of Science - Communication Sciences And Disorders
Texas A&M University - Kingsville
Kingsville, TX
08.2012
Skills
Organizational leadership
Friendly, positive attitude
Work ethic
Focused and Driven
Reliable and trustworthy
Analytical and Critical Thinking
Multitasker; works well under pressure
Stakeholder Engagement
Staff Hiring and Evaluations
Data Management
Problem-Solving
Training and Development
Skilled in Microsoft Office
Child Placement Management Staff
CPR & First Aid Certified
Strong Verbal and Written Communication Skills
Timeline
Program Director
Upbring LSSS Transitional & Long-Term Foster Care
11.2023 - Current
Assistant Program Director
Upbring LSSS Transitional & Long-Term Foster Care
07.2023 - 11.2023
Lead Case Manager
Upbring Transitional Foster Care
12.2017 - 07.2023
Case Manager
Bokenkamp Children's Shelter
07.2014 - 12.2017
Youth Care Worker
Bokenkamp Children's Shelter
02.2014 - 07.2014
Master of Science - Special Education
Texas A&M University - Corpus Christi
Bachelor of Science - Communication Sciences And Disorders
Business Development Project Manager at Dynamic Drilling & Completion FluidsBusiness Development Project Manager at Dynamic Drilling & Completion Fluids