Jane Fisher
Auburn Hills,MI
Summary
Passionate and motivated social work student seeking in-field experience to further develop and refine professional skills.
Overview
10
10
years of professional experience
Work History
MANAGER/TRAINER
Rockhound Rock Shop
01.2021 - Current
- Responsible for training and onboarding new employees, ensuring they are well-versed in store procedures and customer service expectation
- Assist in resolving employee conflicts and personal issues to foster a positive work environment and team cohesion
- Work collaboratively with colleagues to address challenges, contributing to a supportive team dynamic.
MANAGER/TRAINER
Swirlz
01.2014 - 01.2021
- Successfully managed and led a team of 10, cultivating a collaborative and high-performing work environment
- Prioritized excellent customer service and ensured a positive experience and addressing customer inquiries and concerns
- Conducted training sessions for new team members, providing essential skills and knowledge to ensure their success.
- Recommended solutions for resolving issues for both individual employees and the company at large
- Collaborated with the business owners to align on strategy and communication of content.
Education
BACHELOR OF SOCIAL WORK -
Western Michigan University
05-2025
Skills
- Strong communication
- Relationship building
- Crisis intervention
- Cultural competence
- Strong advocate
- Problem-Solving
- Diligent record-keeping
- Customer Inquiry and Response
- Computer literacy
- Complaint resolution
References
Kayla Bienlein
Rockhound Rock shop
Co-manager/ Event planner
(810) 962-9543
Bienleink@gmail.com
Nicole Guyor
Swirlz
Co-manager
(248) 761-6639
Guyornicole@gmail.com
Timeline
MANAGER/TRAINER
Rockhound Rock Shop
01.2021 - Current
MANAGER/TRAINER
Swirlz
01.2014 - 01.2021
BACHELOR OF SOCIAL WORK -
Western Michigan University
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