Jane Gagnon
Auburn,ME
Summary
Dynamic healthcare professional with extensive experience at Genesis HealthCare, excelling in strategic planning and relationship building. Proven track record in enhancing patient satisfaction and streamlining admissions processes. Adept at compliance and financial management, fostering partnerships that drive business development and optimize care delivery. Committed to delivering high-quality service and patient advocacy.
Overview
17
17
years of professional experience
Work History
Clinical Admission Director
Genesis HealthCare
10.2024 - Current
- Analyzed feedback to enhance service delivery and patient satisfaction outcomes.
- Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
- Maintained compliance with all federal/state regulations governing skilled nursing and rehabilitation services, ensuring high-quality service delivery for all patients.
- Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.
- Served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
- Verified patient insurance eligibility and entered patient information into system.
- Educated patients and families on available resources and support services.
Certified Nursing Assistant
Genesis HealthCare
02.2009 - Current
- Delivered compassionate care to patients, ensuring comfort and dignity during daily activities.
- Monitored vital signs, documenting changes for nursing staff to inform care plans.
- Collaborated with healthcare teams to develop individualized care strategies for patients.
- Trained new aides on best practices in patient handling and safety protocols.
- Assisted with personal hygiene tasks, promoting patient well-being and independence.
Admissions & Marketing Director
Genesis HealthCare
05.2019 - 10.2024
- Developed and implemented strategic marketing campaigns to enhance brand visibility and attract potential admissions.
- Led cross-functional teams to streamline admissions processes, improving overall efficiency.
- Analyzed market trends and competitor strategies to inform decision-making and optimize enrollment strategies.
- Managed community outreach initiatives, fostering partnerships that expanded referral sources and increased inquiries.
- Mentored admissions staff, providing training on best practices in customer engagement and relationship management.
Human Resources Manager
Genesis HealthCare
08.2018 - 05.2019
- Led recruitment strategy to attract top talent in healthcare industry.
- Developed and implemented employee training programs to enhance workforce skills.
- Managed performance appraisal processes, ensuring alignment with organizational goals.
- Streamlined onboarding procedures to improve new hire integration and retention.
Scheduling and Payroll Manager
Genesis HealthCare
02.2015 - 08.2018
- Streamlined payroll processing using ADP Workforce Now system to enhance efficiency.
- Ensured compliance with federal and state payroll regulations through regular audits.
- Led payroll team in implementing process improvements, reducing errors and processing time.
- Developed and maintained scheduling systems to optimize staff coverage and meet operational and state regulated needs.
- Coordinated shift assignments, ensuring proper staffing levels across departments.
Education
Associate of Science - Nursing
Central Maine Community College
Auburn12-2025
Bachelor of Science - Human Nutrition And Dietetics
University of Maine
Orono, ME05-2016
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Reliable team player
- Patient care
- Adaptable
- Budget management
- Hiring and retention
- Rules and regulations
- Business development
- Financial management
- Legal and regulatory compliance
- Task delegation
- Market analysis
Timeline
Clinical Admission Director
Genesis HealthCare
10.2024 - Current
Admissions & Marketing Director
Genesis HealthCare
05.2019 - 10.2024
Human Resources Manager
Genesis HealthCare
08.2018 - 05.2019
Scheduling and Payroll Manager
Genesis HealthCare
02.2015 - 08.2018
Certified Nursing Assistant
Genesis HealthCare
02.2009 - Current
Associate of Science - Nursing
Central Maine Community College
Bachelor of Science - Human Nutrition And Dietetics
University of Maine