Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jane Garrity

Southaven,MS

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and service information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

7
7
years of professional experience

Work History

Freelance Communications Consultant

Self
Southaven, MS
04.2019 - Current
  • Enhanced media statements and presentations before sending to general public or media organizations.
  • Monitored effectiveness of various campaigns and communication strategies.
  • Updated company media platforms to align with changing internal goals and external variables

Client Manager and Reception

Millcreek Animal Hospital
10.2017 - 07.2018
  • Managed two veterinary schedules and up to 100 client calls daily. Assisted veterinary staff with clinical duties. Maintained all client communication through email, phone, mail campaigns, and in-person. Used medical knowledge to update owners about pet health and safety.

Billing Account Manager

Conservice
11.2016 - 10.2017
  • Managed a portfolio of 4,000 homes each month. Maintained daily contact with clients. Identified and resolved account issues. Exceeded 98% accuracy every month for manual billing.

Communications Intern

Learning Point Inc
01.2015 - 04.2015
  • Interacted with all clients and prepared written material for classes. Created and implemented social media plans and managed 4 social accounts. Helped create media plans with an outside agency.
  • Provided administrative support to senior team members
  • Helped with photo and video production and performed visual and sound editing tasks
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style

Public Relations Capstone Copy Editor

04.2014 - 07.2014
  • Edited all written copy for a public relations campaign for AP style, grammar, content, and syntax.

Account Executive

07.2013 - 07.2014
  • Managed two public relations and ad campaigns each with 15 people
  • Organized in-house retention and recruitment campaign
  • Promoted to Account Executive after 4 months
  • Oversaw creative processes for campaigns

Education

Bachelor’s of Science - Communications - Public Relations, International Studies

Brigham Young University
Rexburg, ID
2015

Skills

  • AP Style
  • Public Speaking
  • Writing
  • Project Management
  • Content Creation
  • SEO
  • Public Relations
  • Communication Strategy
  • Marketing
  • Strong Interpersonal Skills
  • Social Media Strategy
  • Client Relations
  • Advertising Campaigns
  • Brand Marketing

Affiliations

Leadership positions in religious settings. Common Ground of Southeast Idaho. Grant Recipient in behalf of Four Paws Pet Adoption. Traveled Europe with college of Business and Communications. Many volunteer hours with various organizations including animal rescues and humanitarian aid.

Timeline

Freelance Communications Consultant

Self
04.2019 - Current

Client Manager and Reception

Millcreek Animal Hospital
10.2017 - 07.2018

Billing Account Manager

Conservice
11.2016 - 10.2017

Communications Intern

Learning Point Inc
01.2015 - 04.2015

Public Relations Capstone Copy Editor

04.2014 - 07.2014

Account Executive

07.2013 - 07.2014

Bachelor’s of Science - Communications - Public Relations, International Studies

Brigham Young University

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Jane Garrity