Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jane Glass

Healthcare
Milton,FL

Summary

Seasoned Provider Relations Representative possessing in-depth knowledge of healthcare. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Committed to maintaining high customer satisfaction by providing friendly, fast service for all needs. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator.

30 Years of experience in the Healthcare industry.

Licensed Practical Nurse (LPN) with a current compact license.

Overview

31
years of professional experience

Work History

HCA Healthcare Inc.
Panhandle , FL

Director Physician and Provider Relations
11.2016 - Current

Job overview

  • Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings.
  • Managed provider relations across Panhandle of Florida to build awareness and promote behavioral health service lines.
  • Identified and resolved customer and provider issues to maintain community satisfaction.
  • Developed, reviewed, prepared and presented provider education material, increasing efficiencies in referral and admission process.
  • Identified network gaps and collaborated with Leadership team to fill deficiencies.
  • Managed provider inquiries via email, telephone, written correspondence. and in person as needed.
  • Communicated with patients, ensuring that medical information was kept private.
  • Extensive history working remotely to manage stakeholders, providers and internal teams to manage customer service satisfaction.

Bradford Health Services
Huntsville / Birmingham, AL

Director of Emergency Consultation Services (ECS)
01.1991 - 07.2016

Job overview

  • Responsible for creating, developing and implementing new program Emergency Consultation Services (ECS) for company. This program was available 24/7 and provided on-site or phone consultations for patients struggling with behavioral health placements and referrals.
  • Responsible for marketing and collaborating with Hospital EDs, Case Managers, Primary Care Physicians, Psychiatrist, Mental Health Centers, Therapist and all community healthcare agencies to increase awareness and grow ECS Program.
  • ECS was responsible for generating 30% of company revenue within two years.
  • Ensured team approach to advocate for all individuals, families and referrals sources for appropriate levels of care. Encouraged internal discharge plans to include local Providers to build reciprocal business.
  • Identified commercial, Medicaid, Medicare community providers in each territory and understood admission criteria for each consumer.
  • Developed training guides and resource information for all staff to match clinical history with appropriate level of care for admissions.
  • Developed sales strategies for market retention, identified trends and additional business opportunities.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Educated team and staff to performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safety for all consumers and providers requesting phone or mobile emergency consultation service (ECS).
  • Direct and dotted-line management across three States ( Alabama / Tennessee / Georgia).

Education

Faulkner University
Montgomery, AL

Master of Science from Business
05.2004

Faulkner University
Birmingham, AL

BBA from Business
05.2002

Skills

  • Public Relations
  • High-Growth Strategies
  • Creating best practice for customer satisfaction
  • Building business relationships Maintaining provider and consumer referral satisfaction
  • Understanding revenue growth and growth planning
  • Patient Care Assessment
  • Identifying customer clinical needs and understanding admission criteria for all levels of care
  • Researching and educating internal teams on quality discharge plans to community resources
  • Financial Reporting Coordination
  • Setting Up Contracts
  • Customer Needs Assessments
  • In-Service Programs
  • Scheduling and Coordinating

Timeline

Director Physician and Provider Relations

HCA Healthcare Inc.
11.2016 - Current

Director of Emergency Consultation Services (ECS)

Bradford Health Services
01.1991 - 07.2016

Faulkner University

Master of Science from Business

Faulkner University

BBA from Business

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