Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jane Gonzalez

Customer Service Clerk
Las Vegas,NV

Summary

Versatile and diligent, with a proven track record at Green for You Cleaning, I excel in customer service and housekeeping. Leveraging bilingual capabilities and a strong work ethic, I've significantly enhanced client satisfaction and operational efficiency. My adeptness in teamwork and a positive attitude underscore my ability to thrive in dynamic environments.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Office Assistant

Prime Dumpster Rental
10.2024 - Current
  • Enhance office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Communicating with drivers and personnel to coordinate timely delivery of dumpsters and junk removal services.
  • Facilitate smooth operations by efficiently handling incoming mail, phone calls, and client inquiries.
  • Manage, organize and store all receipts and company expenses, ensuring proper labeling, organization, and safekeeping of essential documents.
  • Facilitate better customer service by promptly providing quotes and pricing for future clients over the phone or via email.

House Cleaner/ Customer Service

Green for You Cleaning
05.2022 - 10.2024
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Would go to customers houses to do an assessment and provide a quote for new clients.


Customer Service

First Source
02.2015 - 03.2020
  • Contributed to the success of marketing campaigns by designing promotional materials and distributing content across multiple channels.
  • Conducted market research analyses, providing valuable insights for product development initiatives.
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Conducted thorough quality assurance checks on deliverables before submission to ensure high-quality output.
  • Built strong relationships with clients through consistent communication and follow-up activities.
  • Provided training to new employees, ensuring seamless integration into the workforce.

Education

High School Diploma -

El Rancho High School
Pico Rivera, CA
06-2008

Skills

Team Player

Quick leaner

Patience and tolerance

Strong work ethic

Trustworthy

Bilingual

Positive attitude

Valid Driver's license

Timeline

Office Assistant

Prime Dumpster Rental
10.2024 - Current

House Cleaner/ Customer Service

Green for You Cleaning
05.2022 - 10.2024

Customer Service

First Source
02.2015 - 03.2020

High School Diploma -

El Rancho High School
Jane GonzalezCustomer Service Clerk