Jane Gonzalez
Customer Service Clerk
Las Vegas,NV
Summary
Versatile and diligent, with a proven track record at Green for You Cleaning, I excel in customer service and housekeeping. Leveraging bilingual capabilities and a strong work ethic, I've significantly enhanced client satisfaction and operational efficiency. My adeptness in teamwork and a positive attitude underscore my ability to thrive in dynamic environments.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Office Assistant
Prime Dumpster Rental
10.2024 - Current
- Enhance office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Communicating with drivers and personnel to coordinate timely delivery of dumpsters and junk removal services.
- Facilitate smooth operations by efficiently handling incoming mail, phone calls, and client inquiries.
- Manage, organize and store all receipts and company expenses, ensuring proper labeling, organization, and safekeeping of essential documents.
- Facilitate better customer service by promptly providing quotes and pricing for future clients over the phone or via email.
House Cleaner/ Customer Service
Green for You Cleaning
05.2022 - 10.2024
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Would go to customers houses to do an assessment and provide a quote for new clients.
Customer Service
First Source
02.2015 - 03.2020
- Contributed to the success of marketing campaigns by designing promotional materials and distributing content across multiple channels.
- Conducted market research analyses, providing valuable insights for product development initiatives.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Conducted thorough quality assurance checks on deliverables before submission to ensure high-quality output.
- Built strong relationships with clients through consistent communication and follow-up activities.
- Provided training to new employees, ensuring seamless integration into the workforce.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06-2008
Skills
Team Player
Quick leaner
Patience and tolerance
Strong work ethic
Trustworthy
Bilingual
Positive attitude
Valid Driver's license
Timeline
Office Assistant
Prime Dumpster Rental
10.2024 - Current
House Cleaner/ Customer Service
Green for You Cleaning
05.2022 - 10.2024
Customer Service
First Source
02.2015 - 03.2020
High School Diploma -
El Rancho High School
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