Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Jane Gosser

Jane Gosser

Russell Springs,KY

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

21
21
years of professional experience

Work History

Support Services Supervisor-Office Manager

Lake Cumberland District Health Department
10.2003 - 10.2024


  • Coached employees through day-to-day work and complex problems.
  • Monitored employee and customer interactions to assess quality of service.
  • Prepared employee schedules for maximum coverage during key hours.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.

Customer Service Representative/Cashier

Dollar General Store
11.2013 - 11.2014
  • Increased efficiency and team productivity by promoting operational best practices.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Associate of Science -

Somerset Community College
Somerset, KY
05-2003

Associate of Applied Science - Management Information Systems

Somerset Community College
Somerset, KY
05-2003

Skills

  • Asset management
  • Coaching and mentoring
  • Incident Response Coordination
  • Compliance monitoring
  • Technical support expertise
  • Employee Training

Timeline

Customer Service Representative/Cashier

Dollar General Store
11.2013 - 11.2014

Support Services Supervisor-Office Manager

Lake Cumberland District Health Department
10.2003 - 10.2024

Associate of Science -

Somerset Community College

Associate of Applied Science - Management Information Systems

Somerset Community College
Jane Gosser