Jane Gosser
Russell Springs,KY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Support Services Supervisor-Office Manager
Lake Cumberland District Health Department
Somerset, KY
10.2003 - 10.2024
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Customer Service Representative/Cashier
Dollar General Store
Russell Springs, KY
11.2013 - 11.2014
- Increased efficiency and team productivity by promoting operational best practices.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Science -
Somerset Community College
Somerset, KY05-2003
Associate of Applied Science - Management Information Systems
Somerset Community College
Somerset, KY05-2003
Skills
- Asset management
- Coaching and mentoring
- Incident Response Coordination
- Compliance monitoring
- Technical support expertise
- Employee Training
Timeline
Customer Service Representative/Cashier
Dollar General Store
11.2013 - 11.2014
Support Services Supervisor-Office Manager
Lake Cumberland District Health Department
10.2003 - 10.2024
Associate of Science -
Somerset Community College
Associate of Applied Science - Management Information Systems
Somerset Community College