Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Jane  Heffran

Jane Heffran

Houston,TX

Summary

Highly experienced Job Title known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with solid history of surpassing objectives by promoting products while demonstrating enhanced people skills. Talented at generating leads and closing high-volume sales.

Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.

Focused Job Title with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid industry background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Creative Job Title well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.

Diligent Job Title with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrates products, overcomes objections and closes sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.

Energetic Job Title bringing experience in retail product sales. Maintains current insight on market trends and customer preferences to boost sales. Open and clear communicator skillful in resolving conflicts and completing purchases.

Territory Sales Representative driven to create new customers within short amount of time. Motivated to generate and increase sales while delivering top-notch customer care.

Ambitious Outside Sales Representative developing plans to meet Industry professionals' needs. Well-versed in building valued discussion around Industry needs and opportunities to increase Product or Service sales. Strategic and efficient with drive for applying sales techniques that support corporate mission.

Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.

Achievements include adding Number new customers and increasing revenue by $Amount. Hardworking, reliable and diligent sales leader.

Results-driven Job Title committed to continuous growth in sales revenue. Consistently achieves goals in revenues, new account development and product sales.

Results-driven Sales professional with deep technical acumen in Area of expertise. Offering Number-year history in leadership and sales strategy development. Drives company vision through excellent service and significant ROI performance.

Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.

Job Title offering more than Number years in outside sales, sales operations and marketing. Successful in new account acquisition and growing existing account sales.

Results-oriented sales consultant with over Number years of experience producing outstanding results and strong revenue growth for busy Type industry. Successful closing sales quickly and securing repeat business. Motivated and respected professional with excellent communication and negotiation skills.

Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.

Motivated Outside Sales Representative offering Number years of experience in customized Industry products and services for B2B and B2C. Possessing talent in business development and account management, emphasizing long-term retention of key customers.

Engaging individual with more than Number years working as Account Executive for Type company. Determined and effective in nurturing client relationships, generating revenue with new accounts and making presentations to prospects.

Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Talented sales professional with extensive experience in product sales and assessing client needs. Established background as Job TItle in Industry.

Overview

13
13
years of professional experience

Work History

Sales Associate

Walmart
Denton , TX
03.2000 - 09.2007
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Maintained records related to sales, returns and inventory availability.
  • Recommended accessories and complementary purchases to boost revenue.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Processed product returns and assisted customers with other selections.

CSR

USSB
Houston , TX
05.1997 - 10.1999
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Collected and analyzed customer information to prepare product or service reports.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer adjustments to maintain financial accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recorded account information to open new customer accounts.
  • Effective liaison between customers and internal departments.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Implemented and developed customer service training processes.
  • Delivered prompt service to prioritize customer needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Processed Number invoices each weeks and mailed documentation to clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought ways to improve processes and services provided.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Promised best prices for Type customer services and maintained accuracy when determining quotes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Provided ongoing guest service.
  • Communicated professionally with colleagues, freelancers and clients.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Facilitated Type orders and completed accurate to meet aggressive deadlines.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed and updated databases to handle customer data.
  • Resolved Type issues over phone with Number customers daily.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Created and maintained detailed database to develop promotional sales.
  • Entered orders into Type computer database system.
  • Trained staff on operating procedures and company services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded proactively and positively to rapid change.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
  • Maintained up-to-date knowledge of product and service changes.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Trained new personnel regarding company operations, policies and services.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
  • Devised workaround solutions for Type-related issues.
  • Cross-trained and provided backup support for organizational leadership.
  • Validated Type and Type paperwork to boost Area of expertise efficiency.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Improved overall efficiency Number% by anticipating needs and providing outstanding support.

Administrative Assistant

JPCRUSAFULLI
Eagle River, AK
01.1987 - 09.1989
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed relational database to store information for reference, reporting and analysis.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
  • Leveraged accounting software to manage expenses and keep track of finances.
  • Created presentations to inform, motivate and persuade internal and external audiences.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Edited documents to improve accuracy of language, flow and readability.
  • Screened visitors and issued badges to maintain safety and security.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Booked airfare, hotel and ground transportation to coordinate office travel.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Maintained company handbook to outline policies and provide insights to company mission and values.
  • Interacted with vendors to purchase and set up equipment and services.

Education

Bachelor’s - Holistic/Wellness

Augustine Escoffier School of The Culinary Arts
Boulder Co
03.2022

Skills

  • Customer Needs Assessment
  • Product Signage and Labeling
  • Consumer Trends
  • Inventory Control Procedures
  • Dispute Mediation
  • Self-Checkout Assistance
  • Verbal and Written Communication
  • Sales Generation
  • Product Recommendations
  • In-Store Support
  • Promotional Materials
  • Creative Strategies
  • Retail Objectives
  • Event Promotion
  • Stockroom Rotation
  • Maintaining Clean Work Areas
  • Retail Effectiveness
  • Sales Expertise
  • Vendor Relationships
  • Seasonal Campaigns
  • Sales Goal Attainment
  • Revenue Growth
  • Planogram Execution
  • POS System Operations
  • Stockroom Upkeep
  • Store Opening and Closing
  • Order Processing
  • Retail Loss Prevention
  • Stocking and Receiving
  • Reading Comprehension
  • Furniture Sales
  • Sales Trends
  • Policy and Procedure Adherence
  • Cash Handling
  • Promotional Effectiveness Review
  • Upselling Techniques
  • Planogram Creation
  • Time Management
  • Educational Sales
  • Teamwork and Collaboration
  • Membership Sales
  • Customer Service
  • Checking Inventories
  • Consultative Sales Approach
  • Quotas and Goals
  • Data Operations
  • Retail Store Operations
  • Customer Inquiries
  • Constructive Feedback
  • Sales Communications
  • Personal Shopping
  • Upselling Products and Services
  • Credit and Cash Transactions
  • Sales Optimization
  • Corrective Actions
  • Sales Leadership
  • Answering Customer Questions
  • Dictated Reports
  • Restocking Procedures
  • Appliance Sales
  • Garment Fittings
  • Overstock Strategy
  • Recognition of Security Risks
  • Retail Knowledge
  • Furniture Layout
  • Stockroom Organizing
  • Loss Prevention Goals Monitoring
  • Signage Updates

Timeline

Sales Associate

Walmart
03.2000 - 09.2007

CSR

USSB
05.1997 - 10.1999

Administrative Assistant

JPCRUSAFULLI
01.1987 - 09.1989

Bachelor’s - Holistic/Wellness

Augustine Escoffier School of The Culinary Arts
Jane Heffran