Jane Hennigan
Clementon,NJ
Overview
39
39
years of professional experience
Work History
Lockbox Processor
PNC Bank
01.2024 - 03.2024
- Assisted in the development of lockbox procedure documentation, facilitating knowledge sharing among team members.
- Demonstrated adaptability by quickly learning new software applications for more efficient payment processing tasks.
- Provided exceptional customer service to both internal and external stakeholders, addressing concerns promptly and professionally.
- Managed workload effectively under tight deadlines, ensuring prompt completion of assigned tasks without compromising quality standards.
- Maintained secure handling of confidential information with strict adherence to company policies and regulations.
- Promoted a positive work environment by actively participating in team meetings and discussions related to process improvements.
- Contributed to the successful completion of daily lockbox goals through effective communication and teamwork.
- Supported the department''s goals by actively participating in cross-training initiatives, enhancing overall team competencies and flexibility.
- Collaborated with other departments to streamline lockbox processes, resulting in increased productivity for the organization.
- Optimized operational efficiency through regular maintenance and troubleshooting of scanning equipment used in lockbox operations.
- Input financial data and produced reports using [Software].
Assistant Teacher
KinderCare Learning Center/Champions
08.2018 - 03.2020
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Provided one-on-one and group-based learning support focused on student progress.
- Worked with teacher and administrators to enforce school policies and procedures.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Planned, prepared and presented group assignments to encourage collaboration.
- Oversaw classroom operations during teacher and parent meetings.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Contributed to extracurricular programs by coaching sports teams or supervising clubs, enriching students'' overall educational experience.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
Overnight Stocker
Toys"R"Us
09.2017 - 01.2018
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
- Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
- Increased employee productivity with clear communication of expectations and priorities during overnight shifts.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted store customers and discussed needs.
- Updated merchandise pricing to match new values and special promotional rates.
- Updated pricing by changing labels and signage for short-term promotions and final clearances..
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Overnight Stocker
Kohl’s
09.2016 - 01.2017
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
File Clerk
Dr Peter Gross
09.1999 - 12.2002
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Located and retrieved requested documents in accordance with established policies.
- Monitored and updated filing systems to meet organization standards.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
- Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
Pharmacist Technician
Pennsport Pharmacy
08.1992 - 10.1994
- Implemented innovative strategies for proper storage of temperature-sensitive medications, reducing spoilage rates significantly.
- Utilized advanced knowledge of drug interactions when handling prescriptions requiring complex calculations or custom formulations.
- Reduced medication errors through meticulous attention to detail during the verification process.
- Assisted with record keeping tasks, ensuring accuracy in maintaining patient profiles and prescription histories.
- Helped increase overall productivity within the pharmacy team by cross-training in various roles and responsibilities as needed.
- Increased pharmacy revenue by developing a loyal customer base through attentive service, personalized recommendations, and prompt resolution of issues.
- Assisted in the implementation of a new pharmacy software system to streamline workflow, improve data accuracy, and enhance overall efficiency.
- Enhanced customer experience by addressing questions, concerns, and providing knowledgeable recommendations regarding over-the-counter products.
- Strengthened communication between pharmacy staff members resulting in better coordination of services provided to patients.
- Provided excellent customer service while efficiently managing multiple priorities under high-pressure situations.
- Collaborated with pharmacists to ensure accurate medication dispensing for optimal patient outcomes.
- Ensured compliance with state regulations governing drug disposal procedures to maintain appropriate safety measures.
- Improved patient satisfaction by accurately filling prescriptions and providing thorough medication counseling.
- Streamlined pharmacy processes for increased efficiency with regular inventory management and organization of medications.
- Supported pharmacists with medication compounding procedures, ensuring precise measurements and adherence to established protocols.
- Maintained a safe and clean work environment, adhering to all relevant regulations and guidelines.
- Contributed to the growth of the pharmacy by fostering strong relationships with patients and healthcare providers alike.
- Participated in continuous professional development opportunities to stay current on industry trends and advancements in pharmaceutical technology.
- Conducted comprehensive drug utilization reviews as part of ongoing quality assurance efforts within the pharmacy setting.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Data Processor
Core States Bank
05.1990 - 08.1992
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Applied data validation procedures to support and enforce data integrity.
- Assisted with development of data entry procedures to streamline data processing.
- Identified data errors and discrepancies and implemented swift corrections.
- Located and corrected data entry errors and reported to management.
- Compiled information and input into [Type] database.
- Improved data accuracy by implementing quality control measures and verifying entered information.
- Contributed to the development of new data management strategies that led to increased efficiency across departments.
- Implemented effective error tracking methods that resulted in reduced discrepancies within processed datasets.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Developed custom data processing tools to increase productivity and improve overall team performance.
- Enhanced operational efficiency through streamlining data entry processes and eliminating redundancies.
- Monitored data entry processes and worked to improve efficiency and performance.
- Updated and maintained customer information, documents and records.
- Managed and organized documents for data entry tasks.
- Scanned documents and saved in database to keep records of essential organizational information.
- Coded and processed applications into required electronic formats.
- Checked for accuracy by verifying data and records.
- Utilized techniques for increasing data entry speed.
Cashier
Kmart
09.1989 - 05.1990
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Cosmetic Consultant
Kmart
06.1986 - 10.1989
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Achieved consistent positive feedback from customers through understanding individual preferences and styles during makeovers.
- Provided exceptional customer service by addressing concerns promptly and professionally, maintaining a positive store environment.
- Streamlined inventory management, ensuring availability of high-demand products at all times.
- Implemented creative visual merchandising strategies to attract customers and enhance the shopping experience.
- Coordinated closely with other departments like Marketing and Sales teams while planning seasonal promotions and campaigns.
- Stayed current on industry trends and new product offerings, enabling informed recommendations to clients based on their specific needs.
- Maintained clean workstations as per sanitation guidelines which ensured a safe environment for both employees and customers.
- Resolved customer complaints efficiently, upholding the company''s reputation for excellent service standards.
- Contributed significantly toward building a welcoming store atmosphere by actively engaging with customers and offering genuine advice.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Stocker
Kindy’s Factory Outlet
09.1985 - 12.1986
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
Education
No Degree - Business Education
Cascia Career Center
Philadelphia, PA06.1986
Catholic Elementary Shool
Sacred Heart of Jesus School
Philadelphia, PA06.1982
Skills
- Deadline-oriented
- Financial record keeping
- Account Balancing
- Document Scanning
- Compliance Management
- Report Generation
- Information Security
- Dependability
- Filing systems
- Financial Recordkeeping
- Transaction Processing
- Time Management
- Attention to Detail
- Critical Thinking
- Proactive and Self-Motivated
- Relationship Building
- Customer Relations
- Microsoft Office
- Bank Statement Reconciliation
- Financial records and reporting
- Precision and Accuracy
- Data Entry
- Handling Confidential Materials
- Complaint resolution
- Data Entry and 10-Key
- Analytical Reasoning
- Financial software
- Word Processing
- Financial Management
- Information gathering and analysis
- Document Coding and Classification
- Compliance Software
- Federal Regulation Compliance
- State Regulation Compliance
Timeline
Lockbox Processor
PNC Bank
01.2024 - 03.2024
Assistant Teacher
KinderCare Learning Center/Champions
08.2018 - 03.2020
Overnight Stocker
Toys"R"Us
09.2017 - 01.2018
Overnight Stocker
Kohl’s
09.2016 - 01.2017
File Clerk
Dr Peter Gross
09.1999 - 12.2002
Pharmacist Technician
Pennsport Pharmacy
08.1992 - 10.1994
Data Processor
Core States Bank
05.1990 - 08.1992
Cashier
Kmart
09.1989 - 05.1990
Cosmetic Consultant
Kmart
06.1986 - 10.1989
Stocker
Kindy’s Factory Outlet
09.1985 - 12.1986
No Degree - Business Education
Cascia Career Center
Catholic Elementary Shool
Sacred Heart of Jesus School