JANE HOLLAND
Emmaus,PA
Summary
Caring and compassionate, experienced professional with demonstrated excellent customer service skills and an ability to manage variety of tasks and responsibilities independently, with attention to detail and an emphasis on quality. Career reflects reliability, competence and confidence underscored by personal commitment and performance.
Overview
29
29
years of professional experience
Work History
front office
Good Shepherd Bethlehem, PSR
07.2015 - Current
- Manage the, of outpatient PT practice including, but not limited to; greet and etablish rapport with new and existing patients, therapists and providers; facilitate telephone and in-person registration; schedule appointments; maintain electronic charts; verify insurance benefits and obtain pre-certification and authorizations; enter charges and post payments; make copies, send faxes and handle all incoming and outgoing correspondence, develop and maintain census spreadsheets, fax reports and scan documents.
Community Life Coordinator
Phoebe Ministries
09.2014 - 08.2015
- Assist in planning and implementing diverse activities on memory support unit, for both individual and group, that address resident's physical, social/emotional and spiritual needs; transport residents to appointments and community life programs; offer support to nursing staff; document resident's progress relative to individual care plans.
Office Assistant
Eric Becker, M
03.2013 - 07.2015
- Within an EMR office; Schedule appointments; answer phones and triage messages; check patients in and out; enter charges and post payments; filing; verify insurance eligibility; initiate medication prior authorization; medical records requests; type correspondence and complete all other tasks as assigned.
Administrative Assistant
Vitalistic Therapeutic Charter School
03.1994 - 02.2013
- Performed all tasks of front office administration, including, but not limited to; developed and maintained positive relationships with management, clients and staff; answer phones; schedule appointments; process mail; order supplies; complete intakes; assist Business Manager with AP/AR; complete monthly billing to school districts and state agencies; maintain student database; prepare reports for school officials; prepare and type confidential correspondence.
Education
Bachelor of Arts Sociology - CJA
East Stroudsburg University
East Stroudsburg, PA1984
Skills
- Strong customer service and interpersonal skills
- Professional and mature
- Dependable team player
Volunteer
Member - Lehigh Valley Therapy Dogs
Timeline
front office
Good Shepherd Bethlehem, PSR
07.2015 - Current
Community Life Coordinator
Phoebe Ministries
09.2014 - 08.2015
Office Assistant
Eric Becker, M
03.2013 - 07.2015
Administrative Assistant
Vitalistic Therapeutic Charter School
03.1994 - 02.2013
Bachelor of Arts Sociology - CJA
East Stroudsburg University