Jane Ingraham
Phoenix,AZ
Summary
Over 25 years of combined experience in inventory management, office management and customer service. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Customer Service Representative-Remote
Home Depot
Phoenix, AZ
10.2015 - Current
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentor new employees on procedures and policies to maximize team performance.
Office Manager
Maui Leasings and Sales
Makawao, HI
04.2011 - 02.2015
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Scheduled and conducted property viewings for potential tenants.
- Processed tenant applications, verifying references and conducting background checks.
- Collected rent payments from tenants and issued receipts when necessary.
Warehouse Manager
Alltemp Inc
Kahului, HI
05.2004 - 02.2012
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Monitored inventory levels to ensure sufficient stock availability.
- Researched pricing information and compared prices and quotations.
Office Manager
Chambers & Chambers, Inc
Kahului, HI
02.2004 - 07.2005
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Produced thorough, accurate and timely reports of project activities.
Lead Warehouse Specialist
Washington Demilitarization Company
Johnston Island, US Territory
03.1997 - 11.2003
- Performed physical count of all products in the warehouse on a periodic basis.
- Received, stored, and distributed materials within the warehouse facility.
- Ensured compliance with safety regulations in handling hazardous materials.
- Implemented new strategies for efficient storage of goods in the warehouse.
Education
Certificate in Computer Technology - Computer Networking
Dover Business College
Dover, NJ04.1997
Skills
Complaint Resolution
Data Collection
Inbound and Outbound Calling
Product Knowledge
Account Updating
Call Management
Data Entry
Paperwork Processing
Delivery Scheduling
Stocking and Replenishing
CRM
Administrative Support
Microsoft Office Suite
Office Equipment Proficiency
Materials Transport
Spreadsheets
Research
Prioritization
Problem Resolution
Typing Proficiency
Credit Card Payment Processing
Order Processing
Conflict Resolution
Customer Service
Call Center Operations
Client Relations
Document Control
Shipping and Receiving Understanding
Microsoft Office
Professional Telephone Demeanor
Timeline
Customer Service Representative-Remote
Home Depot
10.2015 - Current
Office Manager
Maui Leasings and Sales
04.2011 - 02.2015
Warehouse Manager
Alltemp Inc
05.2004 - 02.2012
Office Manager
Chambers & Chambers, Inc
02.2004 - 07.2005
Lead Warehouse Specialist
Washington Demilitarization Company
03.1997 - 11.2003
Certificate in Computer Technology - Computer Networking
Dover Business College
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