Open To Work
Jane Ivaska
Product Specialist
Mosinee,WI
Summary
Talented Product Specialist with strengths in customer service and problem solving. Highly effective at managing multiple, concurrent projects.
Overview
16
16
years of professional experience
Work History
Product Specialist
Accurex
Schofield, WI
05.2021 - Current
- Owns the service lifecycle from vendor PO generation through job closeout.
- Coordinates with internal/external stakeholders across Sales, vendors, contractors, and customers to align requirements and deliverables.
- Serves as the primary customer-facing contact, proactively communicating status and providing updates and independently resolving routine customer issues within established guidelines.
- Tracks and reports on project activity to identify trends, risks and improvement opportunities.
- Collaborate with vendors/contractors for timely service delivery.
- Manages, negotiates and documents routine change orders within defined authority limits, ensuring scope, schedule and cost alignment; escalates non-routine or high-risk changes to Service Specialist II or above.
- Reviews and independently resolve routine invoice discrepancies and adjustments; escalate complex or high-risk issues to Service Specialist II or above.
- Troubleshoots, evaluates, and resolves moderately complex issues using process/product knowledge; serves as the primary decision-maker for standard service issues, handing off higher-complexity issues to Service Specialist II and above.
- Maintains detailed project documentation.
- Identifies opportunities for process improvement and works in conjunction with Service Specialist II and above to implement process improvements.
- Intermediate knowledge of codes and standards for applicable products.
- Document service calls to record data on product questions and field issues.
- Proactively monitor accounts and projects to prevent potential hiccups and delays, ensuring a positive customer experience throughout the sales process.
Greenheck-Manufacturing
Greenheck
Schofield, WI
02.2019 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Retail Management
Various
Wausau, WI
01.2010 - 02.2019
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
- Continuously sought opportunities for professional growth, attending industry conferences and workshops to stay current on best practices in retail management and sales strategies.
- Monitored industry trends to stay current on new products, technologies, and best practices in golf retail management.
- Promoted continuous improvement within the organization through ongoing analysis of best practices in retail management.
Education
Medical Coding
NTC
Wausau, WI12-2015
Skills
Leadership
Project management
Collaborative mindset
Problem Solving
Negotiation
Multi tasking
Organization
Time management
Team motivation
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
$0/yr - $0/yrTimeline
Product Specialist
Accurex
05.2021 - Current
Greenheck-Manufacturing
Greenheck
02.2019 - 05.2021
Retail Management
Various
01.2010 - 02.2019
Medical Coding
NTC