Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jane Johnson

Spartanburg,SC

Summary

Dynamic professional with extensive experience in senior living and customer service at Classy's Upscale Boutique and Senor Care Centers. Proven ability in event coordination and group facilitation, enhancing resident engagement and satisfaction. Skilled in documentation and creative planning, delivering compassionate support while maintaining a safe environment. Recognized for exceptional teamwork and problem-solving abilities.

Overview

44
44
years of professional experience

Work History

Cashier\Customer Service Sales Associate

Classy's Upscale Boutique
Spartanburg, South Carolina
07.2025 - Current
  • Processed customer transactions efficiently at an upscale retail environment.
  • Maintained organized cash register area and ensured cleanliness.
  • Collaborated with team members to create a welcoming shopping atmosphere.
  • Supported promotional events by setting up displays and informing customers about offers.
  • Adhered to company policies for cash handling and customer service standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.

Personal Care Aide\Activities Assistant

Senior Care Centers
Philadelphia, Pennsylvania
03.2011 - 01.2020
  • Assisted clients with daily living activities and personal hygiene routines.
  • Organized transportation for clients to appointments or social events.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained a clean and safe environment in client living spaces.
  • Assisted in planning and organizing recreational activities for residents.
  • Coordinated and scheduled events to enhance community engagement.
  • Supported residents in participating in group activities.
  • Maintained supplies and equipment for various programs and events.
  • Collaborated with staff to develop tailored programs for residents' interests.
  • Facilitated communication between residents and activity leaders effectively.
  • Provided emotional support to residents during group interactions and activities.
  • Documented participation and feedback to improve future programming efforts.
  • Kept activities spaces organized, clean and tidy.
  • Facilitated group activities such as bingo, arts and crafts, cooking classes.
  • Provided one-on-one assistance with activities for those who needed it.
  • Maintained records of all activity participation.
  • Monitored safety and cleanliness during activities.
  • Participated in special events such as birthday celebrations, holiday parties.
  • Upheld positive quality of life standards for residents of all ability levels.

Personal Care Aide

Public Partnerships LLC
Philadelphia, Pennsylvania
03.2005 - 01.2020
  • Assisted clients with daily living activities and personal hygiene tasks.
  • Administered medications according to care plans and guidelines.
  • Maintained accurate records of client health and progress in documentation systems.
  • Collaborated with healthcare professionals to ensure comprehensive care for clients.
  • Implemented safety measures to prevent accidents and promote a safe environment.
  • Coordinated transportation for clients to medical appointments and social activities.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Improved patient outlook and daily living through compassionate care.
  • Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
  • Provided emotional support to clients by listening to their concerns and providing comfort.

Chiropractic Assistant/Front Desk Receptionist

Levine Chiropractic Office
Philadelphia, Pennsylvania
04.2002 - 01.2015
  • Assisted patients with check-in and appointment scheduling at the chiropractic office.
  • Prepared treatment rooms by organizing equipment and ensuring cleanliness for patient comfort.
  • Managed patient records using electronic health record systems for accuracy and confidentiality.
  • Supported chiropractors during patient assessments by providing necessary tools and documentation.
  • Communicated with insurance providers to verify patient coverage and benefits efficiently.
  • Processed payments and handled billing inquiries to maintain smooth front office operations.
  • Coordinated follow-up appointments to ensure continuity of care for patients receiving treatments.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Scheduled appointments for patients both in person and over the phone.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Ensured cleanliness of equipment used during treatments.

Admin/Assist Front Desk

Charles R Drew MH/MR Center
Philadelphia, Pennsylvania
10.1989 - 11.2005
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Personal Care Assistant

JEVS At Home Care
Philadelphia, Pennsylvania
09.1997 - 04.2005
  • Assisted clients with daily living activities and personal hygiene tasks.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained a clean and safe environment for clients at home.
  • Assisted with meal preparation and nutrition planning for clients.
  • Documented client progress and communicated needs to healthcare professionals.
  • Supported mobility by assisting clients with walking and transfers.
  • Engaged clients in recreational activities to promote social interaction.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Transported patients to medical, dental, and personal care appointments.

Front Desk Receptionist

Unified Data Systems Inc.
Philadelphia, Pennsylvania
06.1981 - 10.1989
  • Greeted visitors and clients with a friendly demeanor at the front desk.
  • Managed multi-line phone system to direct calls efficiently.
  • Scheduled appointments for staff and maintained calendar updates.
  • Processed incoming and outgoing mail and packages daily.
  • Maintained cleanliness and organization of reception area for professionalism.
  • Assisted in coordinating office events and meetings as needed.
  • Provided information to clients regarding services offered by the company.
  • Utilized office software to manage records and documents securely.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Completed basic bookkeeping and document filing.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Monitored visitor access control systems including issuing identification badges when necessary.

Education

Certificate - Personal Care Aide

Complete Home Health Care
Upper Darby, PA
10-1998

High School Diploma -

Overbrook High School
Philadelphia, PA
06-1981

Skills

  • Group facilitation
  • Senior living experience
  • Family relationship development
  • Flexibility
  • Calendar management
  • Event coordination
  • Physical assistance
  • Creative planning
  • Documentation skills
  • Resident support
  • Arts and crafts planning
  • Senior activities experience
  • Teamwork and collaboration
  • First aid and CPR
  • Problem-solving abilities

Timeline

Cashier\Customer Service Sales Associate

Classy's Upscale Boutique
07.2025 - Current

Personal Care Aide\Activities Assistant

Senior Care Centers
03.2011 - 01.2020

Personal Care Aide

Public Partnerships LLC
03.2005 - 01.2020

Chiropractic Assistant/Front Desk Receptionist

Levine Chiropractic Office
04.2002 - 01.2015

Personal Care Assistant

JEVS At Home Care
09.1997 - 04.2005

Admin/Assist Front Desk

Charles R Drew MH/MR Center
10.1989 - 11.2005

Front Desk Receptionist

Unified Data Systems Inc.
06.1981 - 10.1989

Certificate - Personal Care Aide

Complete Home Health Care

High School Diploma -

Overbrook High School

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