Jane Kinslee
Winthrop Harbor,IL
Summary
Experienced leader and customer service professional with a track record of success. Thrives on achieving goals and making a positive difference.
Overview
11
11
years of professional experience
Work History
Kettle Coordinator
Salvation Army
Kenosha, WI
10.2024 - Current
- Completes route maps for kettles
- Verifies and prints bell-ringer schedules
- Contacts paid and volunteer bell ringers via phone and email, to schedule ringing times, and updates software for actual hours worked
- Works with volunteer groups to establish the date and time for ringing
- Drops off and picks up kettles and paid bell ringers in time-sensitive windows, to include writing out bucket slips and locking kettles in secured areas
- Organizes kettle placement and pick-ups, and ensures adequate supplies are at each ringing location
- Trains and manages paid bell ringers, and assigns them to kettle locations
Store Manager
Samsonite
02.2023 - 07.2024
- Consistently delivered brand-enhancing store standards that created a positive customer experience
- Achieved established sales and profit plan objectives
- Established an environment that drives sales and customer service
- Hired, trained, and coached store staff to ensure quality service
- Protected company assets and controlled inventory shrinkage
- Accepted challenges and strove to exceed sales goals
Retail Manager
ExplorUS
05.2022 - 02.2023
- Solely responsible for all aspects of successful operation of all Retail
- Receive all shipments and process invoices for payment
- Price all merchandise correctly
- Maintain 100% of back stock and re-stock as needed
- Responsible for all merchandising displays
- Interview, hire, and train entire Retail Team
- Prepare end of shift reports, deposit receipts and cash for bank deposit
- Manage and maintain inventory providing feedback to Management as needed
- Provide excellent customer service while developing positive community connection
- Create community events to increase awareness of store presence.
Department Lead/Cash Office Operator
Hobby Lobby
09.2020 - 02.2022
- Provided exceptional customer service to all guests
- Maintained department appearance and cleanliness
- Managed all aspects of department inventory levels
- Operated cash register as needed
- Counted and balanced all cash register drawers from previous day
- Set up cash register drawers for current day sales
- Prepared bank deposits and change orders
- Answered and directed all incoming calls
- Prepared daily sales reports for sales records
- Maintained store safe balance.
Assistant Department Manager - Electrical/Flooring
Menards
01.2020 - 09.2020
- Assisted customers with electrical and flooring product options
- Provided exceptional customer service to all guests
- Completed daily and weekly sales reports
- Worked closely with Department Manager to develop team and exceed goals
- Created Daily To Do List for team
- Trained team in sales techniques and product knowledge
- Continued personal training in product knowledge
- Set example daily of good work ethic and positive attitude to teammates.
Store Manager/Sales Consultant
Sabon
09.2013 - 03.2018
- Provided outstanding customer service to all guests
- Developed and maintained trusting customer relationships
- Managed store staff by recruiting, hiring, training, and encouraging employees
- Completed weekly employee schedules
- Established and met all sales goals
- Delegated responsibilities to maintain order and cleanliness of store
- Promoted a unique and specialized shopping experience.
Education
Bachelors of Science in Finance -
Illinois State University
Skills
- Leadership
- Customer Engagement
- Goal achievement
- Sales Expertise
- Workforce Coordination
- Coaching
- MS Office proficient
- Inventory management
- Merchandising
- Data Analysis in Excel
- Community Engagement
- Strong Work Ethic
- Optimistic Outlook
Accomplishments
- Above and Beyond Award
- Spiritual Ambassador
Timeline
Kettle Coordinator
Salvation Army
10.2024 - Current
Store Manager
Samsonite
02.2023 - 07.2024
Retail Manager
ExplorUS
05.2022 - 02.2023
Department Lead/Cash Office Operator
Hobby Lobby
09.2020 - 02.2022
Assistant Department Manager - Electrical/Flooring
Menards
01.2020 - 09.2020
Store Manager/Sales Consultant
Sabon
09.2013 - 03.2018
Bachelors of Science in Finance -
Illinois State University
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