Summary
Overview
Work History
Education
Skills
Timeline
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Jane K. Katitia

Ridgefield,NJ

Summary

Experienced professional with a background in customer service and concierge positions. Showcases exceptional interpersonal, communication, and problem-solving abilities. Skilled in managing high-pressure situations with professionalism and empathy. Demonstrates proficiency in multitasking, time management, and maintaining a polished, service-oriented demeanor consistently.

Overview

23
23
years of professional experience

Work History

  • Posting of accounting source documents using QuickBooks accounting software.
  • Carrying monthly bank reconciliation.
  • Filing of VAT and Tax returns.
  • Petty cash analysis and subsequent posting.
  • Handling client accounts.
  • Debt collection.
  • Preparation of relevant financial documents.
  • Payroll preparation and reconciliation.
  • General administration which includes, management of transport services, telephone services, office administration, registry services and customer care.
  • Perform Human Resources functions such as management of staff medical schemes and other welfare issues.
  • Managing daily business operations e.g., Production, Purchases, Sales
  • Monitoring point of sales and stock control.
  • Filling all invoices and receipts received and processing of payments vouchers, invoices and L.P.O.

Concierge / Loading dock

PLANNED COMPANIES
11.2023 - 06.2024
  • Monitoring all people entering and exiting the building.
  • Vetting all visitors and announcing guests of residents.
  • Assisting residents with packages / deliveries coming to and being picked by residents.
  • Answer all incoming calls and redirect them or keep messages.
  • Keep the front desk / lobby presentable.
  • Enforce building policies and procedures, noise restrictions.
  • Check surveillance cameras periodically.
  • Submit reports of daily activity and important occurrences.
  • Uphold confidentiality and discretion when handling sensitive information or situations.
  • Document, secure and track mail, deliveries and vendor services at designated areas.

Accounts Assistant

TAMIA LTD
01.2012 - 09.2016
  • Reconcile invoices and identify discrepancies.
  • Create and update expense reports.
  • Process reimbursement forms.
  • Prepare bank deposits and bank reconciliations.
  • Enter financial transactions into internal databases.
  • Maintain digital and physical financial records.
  • Issue invoices to customers and external partners, as needed.
  • Review and file payroll documents.

Administrative Assistant

AFRICAN BEEKEEPERS LTD
01.2009 - 06.2009
  • Provide various administrative support in managing the day-to-day operations for the company.
  • Maintains files of rules, regulations, administrative instructions, and other related documentation.
  • Maintains up-to-date work unit files (both paper and electronic).
  • Review requisitions for goods and services to ensure correct objects of expenditure have been charged and availability of funds in accordance with approved plan.
  • Conduct weekly diary meetings with the Director to discuss upcoming engagements, invitations, and other requests.

Administrative Assistant / Receptionist

ADPROS LTD
06.2005 - 06.2008
  • Provide customer services to clients and ensure inquiries and complaints to the company are addressed.
  • Ensure accurate billing of clients and maintain client order books.
  • Support financial management for the company.
  • Facilitating meetings, conferences, and other special events.

Receptionist

ADPROS (K) LTD
06.2001 - 08.2002
  • Receive visitors, respond to them, and address their inquiries.
  • Apply functional computer applications to process daily front office transactions
  • Receive incoming calls, make outbound calls to clients and prospects
  • Maintain and operate an efficient communication and coordination system.
  • Ensure correct invoices, and order books for clients
  • Ensure effective and efficient use of office equipment by departments.
  • Ensure the smooth flow of documents.
  • Ensure the office is always clean and tidy.

Education

Certified Nursing Assistant -

Bergen Community College
04.2025

Diploma - Public Relations

Nairobi Institute of Business Studies
12.2009

Certificate - Computer Application – QuickBooks

Gravity Solutions
05.2006

Certificate - Front Office

Regional Institute of Business Management
12.2004

Skills

  • Good interpersonal and communication skills
  • Integrity, honest and trustworthy
  • Ability to work for and effectively with others
  • Ability to work without supervision
  • Strong drive for achievement
  • Customer focused and result oriented

Timeline

Concierge / Loading dock

PLANNED COMPANIES
11.2023 - 06.2024

Accounts Assistant

TAMIA LTD
01.2012 - 09.2016

Administrative Assistant

AFRICAN BEEKEEPERS LTD
01.2009 - 06.2009

Administrative Assistant / Receptionist

ADPROS LTD
06.2005 - 06.2008

Receptionist

ADPROS (K) LTD
06.2001 - 08.2002

Diploma - Public Relations

Nairobi Institute of Business Studies

Certificate - Computer Application – QuickBooks

Gravity Solutions

Certificate - Front Office

Regional Institute of Business Management

Certified Nursing Assistant -

Bergen Community College

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Jane K. Katitia