Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jane Lidonde

Dallas,TX

Summary

Retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Customer-focused.

Retail Manager with over 20 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with Microsoft. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Healthy Living Manager

Central Market HEB
04.2010 - Current
  • Developed and nurtured lasting relationships with customers through dedicated assistance, issue resolution and customer directeed talents.
  • Boosted sales rates by becoming part of the community through various health and business organizations
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Improved marketing to attract new customers and promote business.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Launched quality assurance practices for each phase of development
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Whole Body Team Leader

Whole Foods Market, Southwest
08.1999 - 02.2010
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Manager of Operations

Kroger
01.1999 - 06.1999
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Approved regular payroll submissions for employees.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Biochemistry - Biology

The University of Texas At Arlington
Arlington, TX
06.2003

Associate Of Science - Pharmacy (Pre-Pharmacy)

Brewton-Parker College
Mount Vernon, GA
08.1999

Skills

  • Strategic selling
  • Merchandising operations
  • Marketing strategy
  • Written Communication
  • Interpersonal Communication
  • Teambuilding
  • Project Management
  • Critical thinking
  • Collaboration
  • Supervision
  • Product Management
  • Team Leadership
  • Budget Control
  • Time Management
  • Negotiation
  • Sales Management
  • Schedule Preparation
  • Customer Relationship Management (CRM)
  • Cross-Functional Teamwork
  • Expectation Setting
  • Key Performance Indicators
  • Performance Evaluations
  • Brand Management
  • Sales Techniques
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Staff Management
  • Business Planning
  • Salesforce Management
  • Policy Implementation
  • Operations Management
  • Performance Management
  • Workforce Management
  • Business Administration
  • Strategic Planning
  • Financial Management
  • Contract Management
  • Marketing
  • Staff Development
  • Expense Tracking

Certification

  • CSM Training - issued Sep 2022
  • 6 sigma- scrum and Agile

Timeline

Healthy Living Manager

Central Market HEB
04.2010 - Current

Whole Body Team Leader

Whole Foods Market, Southwest
08.1999 - 02.2010

Manager of Operations

Kroger
01.1999 - 06.1999

Biochemistry - Biology

The University of Texas At Arlington

Associate Of Science - Pharmacy (Pre-Pharmacy)

Brewton-Parker College

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Jane Lidonde