Jane L. Tech

• Administered medications and immunizations per policy and procedure assuring that there is a provider's order and monitored patient responses to ensure effective care delivery.
• Cleans, autoclaves, and sterilizes instruments, equipment per policy and procedure
• Performs control tests of certain laboratory equipment per policy and procedure.
• Maintaining and Preparing and stocking exam rooms accordingly.
• Maintains a professional growth by attending all staff meetings and required in-service trainings
• Participates in Continuous Quality Improvement (CQI) and Quality Care activities while havung flexibility to work at different sites or providers.
• Collaborated with healthcare teams to coordinate patient assessments and improve service quality.
• Educated patients on health management strategies, enhancing their understanding of treatment options.
• Maintains the highest professional ethics and is honest in dealing with people
• Assists patients calling and visiting the clinic while adhering to HIPAA laws.
• Obtains vital signs, height and weight and documents in Electronic Health while adhering to the policies and procedures

Collects and processes laboratory specimens per policy and procedures

• Strives to learn more and is receptive to new challenges and opportunities
• Displays enthusiasm toward the work and the mission of the company
• Assisted in developing and implementing individualized care plans for diverse patient populations.

• Providing resolutions through chat or drop-in meetings using Google meeting and Slack app in resolving agent's difficult and escalated issues with account cases they get in accordance with the company's and the program's SOP while providing a detailed solutions or taking over the case to further resolve the issues.
• Act as an expert and a designated "go to" person for several departments within the company's program for concerns and intricate issues.
• Train incoming agents on a one-on-one basis, ensuring them to get familiarize with the system and assists customers with their financial accounts that is aligned with the current policies and procedure of the company NASDAQ and FINRA.
• Assists customers with their questions about their investment accounts, troubleshooting their app, investigate any concerns regards to the security and fraud concerns relating to trades, debit card transactions, ACH and NOA deposits by assuring that the account and the client information is handled in a secure and compliant manner.
• Trained in using different platforms such as Salesforce & JIRA.
• Always on the list of top performers in all my positions.

• Provided Resident care, assisted with ADL's, and providing residents with their schedule medications.

• Handled accounts and provided aid in resolving health insurance questions, prior authorization, claims and coverage.

• Facilitated escalated calls and supervisor call backs by resolving client's issues and complaints.
• Manage accounts and promote sales.
• Provided support for the audit department in assuring and monitoring return credits.
• Chosen to be star employee of the month for sales department.