Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jane Maina

Tacoma

Summary

Dedicated healthcare professional with a strong foundation in both patient care and customer service, committed to delivering compassionate, high-quality support in every interaction. Experienced in assisting patients with daily living activities, monitoring health status, and ensuring comfort while resolving concerns with empathy and efficiency. Highly collaborative team player who thrives in fast-paced healthcare environments, working closely with nurses, physicians, and fellow caregivers to achieve the best possible patient outcomes. Skilled at building trust with diverse populations, maintaining safety and compliance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant Supervisor

RAHAB ADULT FAMILY HOMES LLC
06.2025 - Current
  • Conduct regular rounds to monitor patient conditions, ensuring appropriate interventions were implemented when needed.
  • Develop individualized care plans for patients based on assessments, medical histories, and specific needs for personalized attention.
  • Managing inventory of caregiving supplies, ordering all pharmacy supplies and ensuring proper usage of supplies
  • Organizing transportation arrangements for residents appointments
  • Serve as a liaison between patients, families, and healthcare providers, facilitating open communication channels to address concerns and questions.
  • Addressing issues promptly to develop solutions ensuring satisfaction and dignity in care.
  • Promote a safe and healthy work environment through strict adherence to safety guidelines and infection control measures.
  • Liaise with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Develop and update policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Maintain accurate and updated records of careplans.
  • Respond to emergencies and assist with direct care when needed

Certified Nursing Assistant

#1 GITAU HEALTHCARE SERVICES INC
04.2025 - 06.2025
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.

Caregiver

A.Neema Gilead, LLC
12.2024 - 03.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

Certified Nursing Assistant

Aheri Care
02.2021 - 12.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Maintained the cleanliness of assigned patient rooms, upholding high standards of hygiene and contributing to a comfortable healing environment.

Customer Service Executive

CCI GLOBAL
03.2018 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

No Degree - NURSE ASSISTANT

EXCEL HEALTH CAREERS TRAINING
DesMoines, WA
04-2025

No Degree - 75 HOURS OF BASIC CARE TRAINING

Two Rivers Care Training LLC
Federal Way, WA
12-2024

High School Diploma -

RUNGIRI HIGH SCHOOL
KENYA
12-2017

Skills

  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Effective communication
  • Team work and collaboration
  • Reliability
  • Active listening
  • Adaptability and flexibility

Certification

Nursing Assistant certification

Nursing Assistant Registartion

CPR AND FIRST AID

FOOD WORKER CARD

Timeline

Certified Nursing Assistant Supervisor

RAHAB ADULT FAMILY HOMES LLC
06.2025 - Current

Certified Nursing Assistant

#1 GITAU HEALTHCARE SERVICES INC
04.2025 - 06.2025

Caregiver

A.Neema Gilead, LLC
12.2024 - 03.2025

Certified Nursing Assistant

Aheri Care
02.2021 - 12.2024

Customer Service Executive

CCI GLOBAL
03.2018 - 10.2020

No Degree - NURSE ASSISTANT

EXCEL HEALTH CAREERS TRAINING

No Degree - 75 HOURS OF BASIC CARE TRAINING

Two Rivers Care Training LLC

High School Diploma -

RUNGIRI HIGH SCHOOL

Similar Profiles

CREATE PROFILE