Jane Maina
Direct Support Provider
Tacoma,WA
Summary
Compassionate healthcare professional with extensive experience in patient care and customer service, dedicated to delivering exceptional support in every interaction. Expertise in assisting patients with daily living activities, monitoring health status, and addressing concerns with empathy and efficiency. Collaborative team player thriving in fast-paced healthcare environments, working seamlessly alongside nurses, physicians, and fellow caregivers to achieve optimal patient outcomes. Strong ability to build trust with diverse populations while ensuring safety and compliance, complemented by knowledge of personal care techniques and behavioral management strategies that enhance client well-being.
Overview
8
8
years of professional experience
2066
2066
years of post-secondary education
5
5
Certifications
Work History
Direct Care Staff
Precious Home Care
TACOMA, WA
10.2024 - Current
- Provided direct care and personal support to children with mental health challenges and developmental disabilities, including assistance with bathing, grooming, dressing, feeding, and mobility.
- Monitored behavioral, emotional, and developmental changes, reporting concerns to supervisors and healthcare staff to ensure timely interventions.
- Assisted in implementing individualized care plans tailored to each child’s mental health, developmental, and functional needs.
- Supported social, emotional, and recreational activities to encourage engagement, coping skills, and positive behavior.
- Administered medications under supervision, following safety, documentation, and behavioral protocols.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
Certified Nursing Assistant Supervisor
RAHAB ADULT FAMILY HOMES LLC
LAKEWOOD, WA
03.2025 - 02.2026
- Conduct regular rounds to monitor patient conditions, ensuring appropriate interventions were implemented when needed.
- Develop individualized care plans for patients based on assessments, medical histories, and specific needs for personalized attention.
- Managing inventory of caregiving supplies, ordering all pharmacy supplies and ensuring proper usage of supplies
- Organizing transportation arrangements for residents appointments
- Serve as a liaison between patients, families, and healthcare providers, facilitating open communication channels to address concerns and questions.
- Addressing issues promptly to develop solutions ensuring satisfaction and dignity in care.
- Promote a safe and healthy work environment through strict adherence to safety guidelines and infection control measures.
- Liaise with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Develop and update policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Maintain accurate and updated records of careplans.
- Respond to emergencies and assist with direct care when needed
- Streamlined workflow processes for better time management, enabling the team to provide optimal care for patients.
- Collaborated with nursing leadership in developing policies and procedures that enhanced overall patient experience and streamlined CNA responsibilities.
- Facilitated educational opportunities for CNAs to stay current on industry trends, maintaining high levels of competence within the team.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Caregiver
A.Neema Gilead, LLC
12.2024 - 03.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Certified Nursing Assistant
Aheri Care
, WA
02.2021 - 12.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Maintained the cleanliness of assigned patient rooms, upholding high standards of hygiene and contributing to a comfortable healing environment.
Customer Service Executive
CCI GLOBAL
NAIROBI, Louisiana
03.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Specialty Developmental Disabilities
Service Alternatives Training Institute
WA 05.2001 -
No Degree - Adult Family Home Administrator Training
Whatcom Community College
Bellingham, WA 05.2001 -
No Degree - NURSE ASSISTANT
EXCEL HEALTH CAREERS TRAINING
DesMoines, WA05.2025
No Degree - 75 HOURS OF BASIC CARE TRAINING
Two Rivers Care Training LLC
Federal Way, WA2024
High School Diploma -
RUNGIRI HIGH SCHOOL
KENYA12.2017
Skills
- Personal care
- Medication administration
- Monitoring behavior
- Care plan implementation
- Crisis handling
- Emotional support
- Safety and hygiene
- Documentation
- Effective communication
Compassionate care
Residential cleaning
Certification
Nursing Assistant certification
Timeline
Certified Nursing Assistant Supervisor
RAHAB ADULT FAMILY HOMES LLC
03.2025 - 02.2026
Caregiver
A.Neema Gilead, LLC
12.2024 - 03.2025
Direct Care Staff
Precious Home Care
10.2024 - Current
Certified Nursing Assistant
Aheri Care
02.2021 - 12.2024
Customer Service Executive
CCI GLOBAL
03.2018 - 10.2020
No Degree - Specialty Developmental Disabilities
Service Alternatives Training Institute
05.2001 -
No Degree - Adult Family Home Administrator Training
Whatcom Community College
05.2001 -
No Degree - NURSE ASSISTANT
EXCEL HEALTH CAREERS TRAINING
No Degree - 75 HOURS OF BASIC CARE TRAINING
Two Rivers Care Training LLC
High School Diploma -
RUNGIRI HIGH SCHOOL