Leslie A. Amos
Odenton,MD
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Bartender
Sonoma's Bar & Grill
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Associate Agent
Redfin
04.2016 - Current
- Scheduled and coordinated high-end home tours with prospective clients throughout the sales areas of Howard, Frederick, Carroll and Anne Arundel County
- Developed and distributed advertising materials for newly listed properties
- Sponsored and implemented open house sessions to showcase exceptional Redfin properties
- Maintained responsibility for the safety and security of properties in my care with zero incidents
- Communicated changes within the market, available listings, and opportunities to a rapidly expanding client portfolio
- During my time as an Associate Agent I frequently received five star ratings and clients often graded my performance as a ten out of ten in their feedback; I take great pride in my high ratings and my superior customer service skills
Counter Manager Chanel Cosmetics
Nordstrom
09.2015 - 04.2016
- Assisted customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; tools, technology and collaboration
- Develop long standing relationships with venders and service providers to ensure high levels of service availability
- Proven track record for performing under pressure to ensure high levels of customer satisfaction
- Able to make quick decisions in response to critical situations
- Responsible for training corporate procedures and policies to guarantee high levels of customer satisfaction
- Designing and implementing training plans for personnel development and career growth
- Assign and mentor staff for increased productivity in pursuit of business goals
- Recruited, trained, coached, motivated and developed new and incumbent associates on company policies and procedures, product knowledge, and personal/department productivity goals
- Alerted Sales Manager of needs and concerns of the business and staff; Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events
- Coordinated with staff to ensure supplies and products are available by managing the inventory
- Developed and implemented business-driving events and ensure proper execution to achieve counter productivity goals – Event coordination on a regularly basis are scheduled and coordinated designed to increase business goals
- Reviewed and analyzed business performance of daily, weekly, monthly, seasonal, and annual sales results – Reporting metrics on a daily, weekly and monthly basis…Planning major events, to include vendors and product availability for business development goals
Bartender
Nottingham’s Tavern
02.2014 - 09.2015
- Prepared and served drinks to guests at the bar and for waitresses
- Collect payment and used accurate cash handling
- TIPS training certified
- Demonstrated ability to keep the bar organized, stocked and clean
- Interacted with patrons in a professional, welcoming, and hospitable manner
- Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing
- Facilitate major seasonal events to ensure the event ran smoothly and services were available to all patrons
- Managed product inventory to account for market trends
- Track trends to anticipate future product availability needs
- Customer service is critical to this environment
- Skilled at maintaining a professional demeanor in all types of situations, able to resolve conflict with little to no oversight
Executive Assistant
REV Drill Sales and Rentals
07.2006 - 12.2014
- Managed travel arrangements for CEO and sales representatives
- Managed the company financial records to ensure compliance with federal and state regulations
- Managed projects as needed- Scheduled and coordinated trade show events to include brochures, space planning and facility/logistical planning
- Handled telephone inquiries for clients and potential clients
- Maintained CEO calendar and prepared monthly expense reports
- Expense reporting managed to a set budget
- Maintained Sales business development records on database and tracked sales
- Maintained and tracked business development records and goals to meet corporate objectives
- Creative mind behind all of the corporate advertising and marketing objectives
- Completed large mailings, including correspondence and brochures
- Managed CEO scheduling of all internal and external meetings
- Researched information on internet including upcoming tradeshows
- Wrote and edited letters, memos and presentations
- Managed all facets of day-to-day office operations
- Accountable for all marketing and trade shows
Executive Assistant
Sourcefire, Inc.
05.2002 - 05.2005
- Managing schedules for CEO, COO and CTO including appointments, travel, meetings and conference calls
- Maintain calendars for executive staff, including interviews for potential employment candidates
- Scheduled meetings with vendors/partners
- Make travel arrangements for team and executive staff
- Perform general administrative tasks, such as, copying, filing, and answering phones, shipping last minute deliverables to customers & partners
- Screen cold calls from solicitors
- Planned company events/parties and training seminars with budgets exceeding $80,000
- Working along with marketing department (trade shows, promotional items etc)
- Receives, sorts, seals and stamps incoming mail and packages
- Maintains stock of kitchen supplies, refilling as necessary and checks coffee machines
- Managed all facets of day-to-day office operations
Administrative Assistant to President
Giant Industries, Inc.
03.2001 - 06.2001
- Coordinated use of luxury suites at sporting arenas with appropriate partner firms
- Maintained event budgets, arranged catering, monitored ticket use for the events ensuring that established procedures were followed
- Managed schedule for the corporate aircraft by coordinating passenger requirements
- Coordinated customer/employee use of the corporate condominium
- Reconciling expenses
- Monitor scheduling and maintenance
Administrative Assistant
Platinum Select Services, Inc.
11.2000 - 02.2001
- Responsible for maintaining Platinum client base, and continuing to build new clients through telephone marketing
- Coordinated, interviewed and screened potential candidates
- Performed background checks on potential employees for our clients
- Conducted equivalency tests for applicants to ensure correct job placement
- Researched information on the internet for potential clients
- Handled incoming telephone inquiries
Freelance Makeup Artist
Lancôme Cosmetics
08.1998 - 07.1999
- Augmented store operations during periods of increased sales
- Provided customers with personalized consultations and advice on cosmetic usage and skin care
Sales Associate for Estee Lauder cosmetic counter
Dillard's
05.1996 - 08.1998
- Exceeded monthly sales quota
- Responsible for developing and maintaining a customer base through the use of the client registry system
- Performing beauty consultations
- Built long lasting relationships with clients
- Performed as the assistant manager Visual Merchandising for the entire Temple store
- Maintained all signs, displays and floor moves for 12 departments
Education
Certified Real Estate Agent -
State of Maryland
10.2024
Von Lee School for Aesthetics and Makeup -
03.2014
Bachelor of Science - Fashion Merchandising, Marketing
Northern Arizona University
01.1995
Skills
- Microsoft Office
- Adobe Photoshop
- Adobe Illustrator
- Adobe Acrobat
- HTML editors
- QuickBooks
- WebEx
- Conference Call America
Skills - Applicationsandtools
- All Microsoft Office
- Adobe Photoshop
- Illustrator
- Acrobat
- Various HTML editors
- QuickBooks
- WebEx
- Conference Call America
Certification
Certified Real Estate Agent
Timeline
Bartender
Sonoma's Bar & Grill
10.2022 - Current
Associate Agent
Redfin
04.2016 - Current
Counter Manager Chanel Cosmetics
Nordstrom
09.2015 - 04.2016
Bartender
Nottingham’s Tavern
02.2014 - 09.2015
Executive Assistant
REV Drill Sales and Rentals
07.2006 - 12.2014
Executive Assistant
Sourcefire, Inc.
05.2002 - 05.2005
Administrative Assistant to President
Giant Industries, Inc.
03.2001 - 06.2001
Administrative Assistant
Platinum Select Services, Inc.
11.2000 - 02.2001
Freelance Makeup Artist
Lancôme Cosmetics
08.1998 - 07.1999
Sales Associate for Estee Lauder cosmetic counter
Dillard's
05.1996 - 08.1998
Von Lee School for Aesthetics and Makeup -
Bachelor of Science - Fashion Merchandising, Marketing
Northern Arizona University
Certified Real Estate Agent -
State of Maryland
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