Summary
Overview
Work History
Education
Skills
Websites
References
Accomplishments
Certification
References
Timeline
Generic

Jane Massey

Yorktown,VA

Summary

Dynamic Sales Professional with over 25 years of experience in driving transformational sales volume, profits, and market penetration across diverse geographical regions. Recognized for a proven track record in cultivating long-term client relationships and delivering exceptional customer satisfaction. Expertise in implementing strategic sales initiatives that align with organizational goals, resulting in profitable growth and increased market share. Renowned for strong presentation skills and the ability to devise innovative solutions that enhance client engagement.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Guest Experience Specialist/Sales Associate

Bob's Discount Furniture
Newport News, VA
08.2024 - Current
  • Excited guests by presenting high-energy and enthusiastic product and service promotions, by quickly meeting customer needs and by following up to confirm outstanding experiences.
  • Developed relationships with regular customers in order to ensure their loyalty.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Recommended, selected and located merchandise based on customer desires.
  • Demonstrated product features and benefits to customers.
  • Upsold customers on protection plans, warranties and coordinating products.
  • Processed sales transactions accurately and efficiently at the point of sale.
  • Asked open-ended questions to understand customer needs and style.
  • Assisted in managing customer accounts including updating contact information, payment records.
  • Collaborated with the delivery team to schedule and confirm delivery dates and times.
  • Utilized CRM software to track customer interactions and sales progress.
  • Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.

Operator Specialist/Food Broker

Advantage Waypoint, LLC
Baltimore/Washington DC/Virginia Market
05.2023 - 02.2024
  • Company Overview: Foodservice Marketing and Sales Brokerage
  • Cultivated and maintained relationships with food manufacturers, distributors, vending and retail establishments
  • Identified food service operator needs and potential business opportunities through prospecting and lead generation
  • Negotiated prices and terms of sale with nationally known clients, securing trade contract deals
  • Created compelling sales proposals and presentations, utilizing PowerPoint and visual presentation books
  • Managed existing and new accounts using CRM software, maintaining accurate records and pre-planning future sales calls
  • Cultivated strong business relationships and worked with district and regional distributor reps which generated sales calls and future leads
  • Ordering of product samples and preparation of recipes for presenting to potential buyers on follow-up calls
  • Upselling
  • Stayed informed on industry trends and developments through continuous product training and extensive market research
  • Researched competitors to differentiate client products and targeted specific operators for conversion
  • Set up, planned Trade Shows, Distributor meetings and other product demo opportunities
  • Asked for the sale and exceeded Sales targets and goals
  • Foodservice Marketing and Sales Brokerage

Product Designer

Paradox Jane Designs
Virginia
08.2013 - 05.2023
  • Company Overview: Custom Books, Merchandise and Graphics
  • Conceptualized, designed, and produced a range of creative products, utilizing digital art pads and software
  • Developed and executed social media marketing and Amazon Ad strategies to drive sales growth and increase brand awareness
  • Conducted B2B and P2P marketing and sales activities to expand product reach
  • Collaborated with suppliers, manufacturers, and vendors to ensure timely production and delivery
  • Helped create branding and marketing strategies using demographics and regional trends
  • Created custom designs for social media influencers and online Twitch personalities
  • Sold products through Amazon Merch, Amazon KDP Books, Red bubble and Etsy
  • Custom Books, Merchandise and Graphics

Executive Chef & General Manager

Grunow's Kitchen (Med Meals 4 You)
Yorktown, VA
08.2020 - 12.2022
  • Company Overview: Gluten-Free Full-Service Restaurant
  • Demonstrated expertise in cost control, waste management, menu planning, and marketing strategy.
  • Day-to-day operations of a full-service establishment, both front and back of house operations.
  • Developed seasonal menus and specials to attract new customers, and drive sales.
  • Develop a walk-in mini market to upsell products to go.
  • Increased sales by 300%.
  • Conducted meetings and calls with vendors, researching gluten-free and allergen-friendly products for stock.
  • Responsible for payroll.
  • Daily and weekly sales reports for the owner.
  • Created a custom cost/waste control program to monitor rising operational costs.
  • Monitored all repairs and purchasing.
  • Monthly expense/profit reports.
  • Responsible for all marketing campaigns using social media: Yelp, Google Reviews, Facebook, Instagram, and TikTok.
  • Performed financial analysis and recommended effective methods to cut costs.
  • Facilitated sponsorships with local sports teams and school clubs for advertising, and increasing sales volume.
  • Gluten-Free Full-Service Restaurant

Kitchen Manager

Viking Burger
Newport News, VA
12.2015 - 09.2019
  • Company Overview: Gourmet Burger Restaurant
  • Led and trained kitchen staff to ensure optimal performance and teamwork
  • Collaborated on menu development, emphasizing creativity and attention to detail
  • Acting General manager when needed
  • Handled customer complaints and problems
  • Social Media presence and ran promotional and marketing campaigns to increase community visibility and sales
  • Managed inventory and received foodservice deliveries, ensuring quality and preventing waste
  • Conflict resolution with employees when needed
  • Used negotiation skills on a daily basis
  • Trained all employees using SOP methods and ensured they followed all food safety protocols
  • Ensured compliance with health and safety regulations.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Developed and implemented kitchen policies, procedures and quality standards.

Catering Sales Manager

Leona Catering, LLC
PA/Eastern Ohio Region
08.2004 - 08.2006
  • Company Overview: Full service Catering and Event Management
  • Contributed to the development of strategic sales initiatives to drive revenue growth
  • Increased sales by 190%
  • Conducted annual competitor and lost business analyses to optimize menu offerings, and secure additional business.
  • Analyzed sales trends and client needs to enhance event experiences.
  • Proactively engaged in networking and lead generation activities to drive business growth
  • Maintained successful performance by increasing revenues, controlling expenses, and providing a strong return on investment for location partners
  • Conducted annual group sales reviews and competitor analyses to optimize menu offerings and secure additional business
  • Increased revenues, controlled expenses, and provided a strong return on investment for location partners
  • Responsible for hiring catering staff, bartenders, and cleaning crews for events.
  • Full-service catering and event management.

Outside Sales Representative

Culligan of Greater Virginia, VA
Gloucester, Virginia
04.2025 - Current
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Developed and implemented sales strategies to increase revenue.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Sales Floor Manager

Circuit City
Newport News, VA
11.1999 - 05.2004
  • Company Overview: Sales manager for Electronics/Appliance Store
  • Supervised team of 14 employees
  • Responsible for hiring, training of employees, and continuing training in sales strategies.
  • Exceptional customer service, and assistance with purchasing and delivery options.
  • Assisted customers with the financing of larger purchases and with extended warranties.
  • Explained the technical benefits of products using a consultative sales approach to solve customers' needs and problems.
  • Responsible for fiscal sales goals of a variety of departments.
  • Met sales goals for three plus years in a row.
  • Increased sales in appliances of over 300% in one year.
  • Sales Manager for Electronics/Appliance Store.
  • Managed inventory shrinkage improvement program to reduce theft and loss.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Conducted regular meetings with staff members to discuss new initiatives and goals.

Account Clerk

City of Newport News, VA - Government
Newport News, VA
12.1995 - 07.1996
  • Company Overview: Accounting clerk for Commissioner of Revenue Contract
  • Data entry in accounting systems to track new purchases and sales of vehicles, trailers and boats
  • Improved processing efficiency by 30% for pro-rated accounts in Treasurer's office
  • Accurately and efficiently calculate tax revenues of existing new vehicles
  • Assess vehicles, trailers and boats using blue book/NADA assessments and field investigations
  • Customer service with the public sector to resolve tax discrepancies and issue refunds
  • Phone customer service to provide estimated taxes to newly registered accounts
  • Accounting clerk for Commissioner of Revenue Contract

Education

Associate of Science - Business Administration

Thomas Edison State College
NJ
01.2023

Medical Billing and Coding (Certificate) - Certified Coder AAPC

Thomas Nelson Workforce Development
01.2009

Some College (No Degree) - Theater Arts/Minor Communications

Christopher Newport University
Newport News, VA

Business Administration - Marketing Concentration

University of Maine
Presque Isle

Skills

  • B2B Sales
  • P2P Sales
  • Relationship Management
  • Excel
  • Word
  • CRM Software
  • Sales presentations
  • Product demonstrations
  • Product Research
  • Contract Management
  • Time Management
  • Account management
  • Lead Generation
  • Market Research
  • Customer Service/Relationship Building
  • Brand representation
  • Handling Sensitive Competitive information
  • Product Knowledge
  • Trade Shows
  • CPG Sales
  • Beverage Sales
  • Foodservice Sales

References

  • Erin Fontana, Market Director, Acxion Foodservice, 717-779-5931
  • Brenda Griggs, Non Comm Sales, Acxion Foodservice, 757-478-8472
  • Patrick Durning, Sales Manager, Acxion Foodservice, 267-614-9401

Accomplishments

  • Best of Bob's 024 for Highest Order Average, Top 20% of Sales in the company.

Certification

  • Serv Safe

References

References available upon request.

Timeline

Outside Sales Representative

Culligan of Greater Virginia, VA
04.2025 - Current

Guest Experience Specialist/Sales Associate

Bob's Discount Furniture
08.2024 - Current

Operator Specialist/Food Broker

Advantage Waypoint, LLC
05.2023 - 02.2024

Executive Chef & General Manager

Grunow's Kitchen (Med Meals 4 You)
08.2020 - 12.2022

Kitchen Manager

Viking Burger
12.2015 - 09.2019

Product Designer

Paradox Jane Designs
08.2013 - 05.2023

Catering Sales Manager

Leona Catering, LLC
08.2004 - 08.2006

Sales Floor Manager

Circuit City
11.1999 - 05.2004

Account Clerk

City of Newport News, VA - Government
12.1995 - 07.1996

Associate of Science - Business Administration

Thomas Edison State College

Medical Billing and Coding (Certificate) - Certified Coder AAPC

Thomas Nelson Workforce Development

Some College (No Degree) - Theater Arts/Minor Communications

Christopher Newport University

Business Administration - Marketing Concentration

University of Maine

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Jane Massey