Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jane McCaffrey

Chicago,IL

Summary

I am a determined Shop manager committed to empowering sales teams to deliver exceptional customer experience. A natural leader with passion for motivating team members to present consistently positive image which was done through style flexing. Agile and adaptable staff leader with stellar work history, willing to take ownership of customer escalations and problem-resolution and while mentoring and educating the team to meet their goals.

Overview

4
4
years of professional experience

Work History

Shop Manager

Monica Vinader
03.2022 - Current
  • Since being placed in the shop, I increased sales revenue by over 100% of what was done in two fiscal years, despite low inventory.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Assistant Department Manager

Nordstrom
12.2020 - 03.2022
  • Encouraged 15 employees to increase sales in store and online through remote selling tools by providing daily expectations and tracking their performance using reporting software I created.
  • Helped manage employees from diverse backgrounds separate from myself who were an average of 30 years older than me, as well as maintaining healthy working relationships with them.
  • Created business plans to compete with MTD volume and trend upward to beat 2019 volume.
  • Presented daily sales and performance metrics to the store manager during meetings using tableau.
  • Maintained and retained my relationships with clients from working in previous departments.
  • Maintained back-of-house operations by partnering with stock team to correctly manage incoming inventory
  • Oversaw new hire onboarding through training and coaching to ensure smooth transition.

Lingerie Fit Specialist

Nordstrom
11.2019 - 12.2020
  • Provided outstanding customer service to broaden clientele pool and establish long-term relationships.
  • Assisted around 45-50 customers daily with net sales of $150K in 7 months and was on track to sell over $300K in that year.
  • Consistently ranked as top seller in our department.
  • Implemented cross-selling and up-selling techniques by possessing an extensive knowledge of best-selling products in not just my department but others
  • During closure due to Covid-19 I continued to work to maintain the department without management, and prepare for our store reopening with new protocols in place to keep other sales people and customers safe.
  • During closure processed over 300 units of delivery daily alone in my department.
  • Learned and fit prosthesis for those recovering from either lumpectomies, or double or single mastectomies while maintaining their comfort both before and after Covid-19.

Education

Associate of Arts - Theatre

Catholic University of America
Washington, DC

Skills

  • Customer Service
  • Adobe Systems Adobe Creative Cloud
  • Sales Activities
  • Order Supplies
  • Microsoft Outlook
  • Google Docs
  • Microsoft Office
  • Adobe Systems Adobe Photoshop
  • POS Systems
  • Merchandising
  • Staff Development

Languages

Irish
Limited Working

Timeline

Shop Manager

Monica Vinader
03.2022 - Current

Assistant Department Manager

Nordstrom
12.2020 - 03.2022

Lingerie Fit Specialist

Nordstrom
11.2019 - 12.2020

Associate of Arts - Theatre

Catholic University of America

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Jane McCaffrey