Jane Metayer
Summary
- Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
- To use my skills, knowledge and talent to increase productivity in the organization and be a valuable member of the organization as pertains to ascertaining the satisfaction of clientele in relation to my position within the organization.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
Net Health Affiliates
03.2023 - 04.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinate with internal and external contacts.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Help projects run smoothly by overseeing staff duties.
- Create and maintain records, reports, presentations and proposals.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Health Insurance Agent
Aventa Health
06.2022 - 02.2023
- I am License Insurance Agent that helps beneficiaries find a new health plan with that covers all their needs and gives them additional benefits at $0 to no cost to them.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
Mortgage Loan Assistant
Atlantic Home Mortgage, LLC
01.2022 - 02.2022
- Currently I call, send emails to potential clients looking to refinance their mortgage for a lower rate I also set up meetings and call backs between the clients and the loan officer.
Collections Specialist
United Collection Bureau
10.2021 - 12.2021
- Currently a Debt Collection specialist
- I perform outbound calls and inbound calls to clients in regards to settling any debt that may have accrued on their accounts
- I also let the clients know the status of their account and I help them find a way to get their accounts resolved.
Sales Representative
IQOR(T-mobile)
08.2018 - 09.2021
- I manage large amount of incoming calls and provide accurate, valid and complete information by using the right methods/tools and demonstrate excellent customer services skills with the ability to take ownership in assisting, researching and resolving customer issues and now I am a Team Leader on the Floor who helps new agents navigate the systems and takes supervisor calls as well take control of team meetings
- I also was a trainer's assistant during the 2-3 weeks of nesting new agents too understand the protocols and gist of the company
- And also worked as a technical agent helped customers resolves their issues with devices, home internet and etc
- And I also worked as a customer service agent too help customers understand the charges on their bills, take payments for their bill, and add/remove features on the account and etc.
After School Counselor
ASP After school Program
02.2018 - 08.2018
- At Asp, I provide care for children in grades K-5
- Including special needs children
- We do activities such as homework time, outdoor games and life lessons.
Education
High school or equivalent -
South Plantation High School
Plantation, FL06.2016
Skills
- Microsoft Office
- Visitor check-in skills
- Excel
- Customer Service
- Microsoft SQL Server
- Typing
- Leadership
- Administrative Skills
- End-of-day reporting
- Scheduling appointments
Assessments
- Filing & organization, Proficient, 01/01/21, Arranging and managing information or materials using a set of rules
- Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues
- Spreadsheets with Microsoft Excel, Completed, 06/01/21, Knowledge of various Microsoft Excel features, functions, and formulas
- Working with MS Word documents, Completed, 06/01/21, Knowledge of various Microsoft Word features, functions, and techniques
- Customer focus & orientation, Proficient, 06/01/21, Responding to customer situations with sensitivity
Personal Information
Title: Student
Timeline
Front Desk Coordinator
Net Health Affiliates
03.2023 - 04.2024
Health Insurance Agent
Aventa Health
06.2022 - 02.2023
Mortgage Loan Assistant
Atlantic Home Mortgage, LLC
01.2022 - 02.2022
Collections Specialist
United Collection Bureau
10.2021 - 12.2021
Sales Representative
IQOR(T-mobile)
08.2018 - 09.2021
After School Counselor
ASP After school Program
02.2018 - 08.2018
High school or equivalent -
South Plantation High School
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