Jane Metko
Oak Creek,WI
Summary
Healthcare executive and Fellow of the American College of Healthcare Executives (FACHE) with extensive experience leading laboratory and ancillary services across complex, multi-site health systems. Trusted administrative partner within physician–executive triads, recognized for aligning quality, financial stewardship, workforce strategy, and regulatory compliance with organizational goals. Proven leader in system integration, change management, and advancing access to high-quality care in academic, pediatric, rural, and community healthcare environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Director of Laboratories
Children's Wisconsin
Milwaukee, Wisconsin
03.2024 - Current
- Provides system-level administrative leadership for clinical and research laboratory services across one tertiary hospital and five regional laboratory sites within a large, integrated pediatric health system.
- Leads and develops a leadership team of six managers, ensuring alignment of operations, quality, workforce strategy, and financial performance across sites.
- Serves as a key administrative partner within physician–executive triads, collaborating closely with laboratory medical directors and senior leaders to advance quality, access, workforce sustainability, and fiscal stewardship.
- Leads enterprise implementation of a new Laboratory Information System (LIS), overseeing system design, workflow standardization, change management, and readiness across hospital and regional locations.
- Directed the acquisition and integration of five research and clinical laboratories into the organizational umbrella, aligning governance, compliance, operations, and culture under a unified framework.
- Expanded patient access to laboratory services by collaborating with external departments to integrate and standardize phlebotomy services across the system.
- Advises executive leadership on laboratory strategy, capacity planning, regulatory risk, and long-term system priorities.
Director of Ancillary Services
Door County Medical Center
10.2022 - 03.2024
- Responsible for all budgetary, staffing, and quality aspects of laboratory and diagnostic imaging across multiple locations.
- Engaged the diagnostic imaging team to Improve patient satisfaction scores from 64th to 80th percentile within three months.
- Through creative staffing, recruitment and community partnerships, filled department vacancies removing all agency staffing within ancillary departments.
- Well versed in leading multiple construction projects from department expansion to new clinic builds.
- Chair of the leadership development committee and responsible for creating and implementing an organizational wide professional development program.
- Member of the project planning committee, responsible for creating an organizational wide project management structure.
Director of Laboratory Services
Door County Medical Center
Sturgeon Bay, WI
01.2018 - 10.2022
- Responsible for all aspects of laboratory oversight for multiple laboratory locations, courier and reference lab services for on-site specialty and oncology clinic groups.
- Responsible for laboratory budgetary and capital planning, billing and coding, maintaining compliance with CAH and RHC requirements and all regulatory agencies.
- Created internal career development ladder to increase employee engagement and provide expanded applicant pool for hard to hire careers.
- Increased patient satisfaction scores from the 50th to the 99th percentile through strategic hiring, culture shift and structured skills training.
- Increased employee engagement from the 75th to the 95th percentile by developing culture and increasing communication and transparency.
- Consistently demonstrate year-over-year profit growth through expansion of in-house test menu and continuous improvements to create higher efficiency.
Director of Ancillary Services
Primary Care Associates of Appleton
Appleton, WI
01.2015 - 12.2017
- Confidently manage the overall operation of laboratory, radiology and prior authorization services, including financial management, patient care and satisfaction, safety risk management, teammate engagement, quality index scores and facility maintenance.
- Led multiple process improvement events to decrease overall turn-around-time by over 60% and decrease patient wait time by over 40%.
- Designed new laboratory and radiology space and coordinated the construction and relocation plan with minimal patient disruption.
Laboratory Director
Primary Care Associates of Appleton
Appleton, WI
10.2010 - 01.2015
- Accountable for all areas of the laboratory team including staffing, quality measures, budget, capital planning and business development.
- Led implementation of a new laboratory information system. Utilized system enhancements and reorganized workflows to create process efficiencies, including the implementation of auto-verification.
Medical Technologist
Appleton VA and St. Elizabeth Hospital
Appleton, WI
05.2005 - 10.2010
- Early career lab generalist
Education
Master of Science - Organizational Leadership and Quality
Marian University
2012
Bachelor of Science - Medical Technology
University of Wisconsin Oshkosh
2005
Bachelor of Science - Biology and Chemistry
University of Wisconsin Stevens Point
1999
Skills
- System & Hospital Operations
- Executive & Physician Partnership (Triad Leadership)
- Strategic & Financial Planning
- Regulatory & Accreditation Compliance (CAH, RHC, CMS, CAP, CLIA)
- Workforce Engagement & Retention
- Service Line Integration & Growth
- Change Management & Process Improvement
- Capital Planning & Business Development
Affiliations
Fellow, American College of Healthcare Executives (FACHE)
Board Member, The Community Blood Center (2015–present)
Advisory Board Member, UW–Parkside Customer Experience Program
Volunteer, Meals on Wheels
Board Member, The Community Blood Center (2015–present)
Advisory Board Member, UW–Parkside Customer Experience Program
Volunteer, Meals on Wheels
Certification
Clinical Laboratory Scientist – ASCP
Project Management Certificate – UW–Green Bay
Supervisory Leadership Certificate – UW–Green Bay
Customer Experience Certificate – UW–Parkside
Project Management Certificate – UW–Green Bay
Supervisory Leadership Certificate – UW–Green Bay
Customer Experience Certificate – UW–Parkside
Timeline
Administrative Director of Laboratories
Children's Wisconsin
03.2024 - Current
Director of Ancillary Services
Door County Medical Center
10.2022 - 03.2024
Director of Laboratory Services
Door County Medical Center
01.2018 - 10.2022
Director of Ancillary Services
Primary Care Associates of Appleton
01.2015 - 12.2017
Laboratory Director
Primary Care Associates of Appleton
10.2010 - 01.2015
Medical Technologist
Appleton VA and St. Elizabeth Hospital
05.2005 - 10.2010
Master of Science - Organizational Leadership and Quality
Marian University
Bachelor of Science - Medical Technology
University of Wisconsin Oshkosh
Bachelor of Science - Biology and Chemistry
University of Wisconsin Stevens Point