Jane Morber
Carmi,IL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Universal Banker
First Bank of Carmi
06.2018 - 12.2024
- Balanced teller drawers and ATM cash.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within branch.
- Collaborated with team members to achieve branch performance metrics, fostering positive work environment.
- Educated customers on online banking and mobile banking applications.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Educated customers on features and benefits of banking products and services.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Maintained friendly and professional customer interactions.
- Referred customers to other banking departments for specialized services.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Patient Care Coordinator
CRHPC - Carmi
07.2013 - 06.2018
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Acted as knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Worked with patients to develop payment plans, based on their income.
- Processed Medicaid applications accurately, ensuring timely access to healthcare services for eligible members.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
Shipping Clerk
Champion Laboratories
09.2010 - 07.2013
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Provided excellent customer service when interacting with truck drivers during pickup, ensuring smooth transaction process from start to finish.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Payment processing
- Building rapport
- Product education
Timeline
Universal Banker
First Bank of Carmi
06.2018 - 12.2024
Patient Care Coordinator
CRHPC - Carmi
07.2013 - 06.2018
Shipping Clerk
Champion Laboratories
09.2010 - 07.2013
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