Summary
Overview
Work History
Education
Skills
Learning. I love to learn.
Timeline
Generic

Jane Morgan

Jay,OK

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

15
15
years of professional experience

Work History

Warehouse Operations Manager

Northwest Tile And Floors
01.2022 - 06.2022
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Integrated warehouse operations with existing and new business processes.

Front Desk Manager

Aspen Homes
10.2021 - 11.2021
  • Monitored front areas so that questions could be promptly addressed.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

On-Site Property Manager

West Side Lake Resort/ DBA Interstate Properties
09.2014 - 11.2020
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.

Patient Intake Coordinator

Gentiva Home Healthcare/ Aka Kindred @ Home
05.2013 - 04.2014
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Office Manager

Priest River Family Medicine
Priest River, ID
06.2010 - 06.2012
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Updated reports, managed accounts and generated reports for company database.
  • Compared vendor prices and negotiated for optimal savings.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Member Service Representative

Global Credit Union
Spokane Valley, WA
05.2005 - 04.2010
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
  • Maintained and managed customer files and databases.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Created and maintained detailed database to develop promotional sales.
  • Implemented and developed customer service training processes.
  • Effective liaison between customers and internal departments.
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

Lake City High School
Coeur D'alene, ID
06.1998

Skills

  • Inventory Management Software
  • Daily Logs
  • Billing and Invoicing
  • Operations Planning
  • Multiple Priorities Management
  • Operational Efficiency and Safety
  • Inventory Management
  • Organizational Requirements Monitoring

Learning. I love to learn.

I love to learn how to help people better their current situations and inspire people to grow in their own unique ways. I love to listen to what people need and find a solution that offers them hope and a future.

Timeline

Warehouse Operations Manager

Northwest Tile And Floors
01.2022 - 06.2022

Front Desk Manager

Aspen Homes
10.2021 - 11.2021

On-Site Property Manager

West Side Lake Resort/ DBA Interstate Properties
09.2014 - 11.2020

Patient Intake Coordinator

Gentiva Home Healthcare/ Aka Kindred @ Home
05.2013 - 04.2014

Office Manager

Priest River Family Medicine
06.2010 - 06.2012

Member Service Representative

Global Credit Union
05.2005 - 04.2010

High School Diploma -

Lake City High School

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Jane Morgan