Jane Morrison
Pimpama ,Queensland
Summary
I am experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend brand recommendations. Diligent about keeping records accurate and schedules organized. I have high standards , making sure every outcome is well done at all times. I am very good at communicating and making sure all clients and patrons are happy. A qualified Beauty Therapist with extensive knowledge of modern care techniques and products. Capable beauty therapist offering over 22 years of experience and drive to take on new roles. Focused on boosting customer numbers by maximizing satisfaction with knowledgeable, efficient service. Successful at building a loyal clientele base, as well as a friendly patron raport. I am strong, confident cleaner, Bar Attendant and Bistro Attendant that is committed to individualized and effective care. I am self-motivated with confidence to work alone or as a team member. I desire to leverage experience and training to support customer needs and enhance business success in a service-based retail environment. In summary, I am a hard worker with plenty of experience and very willing to learn more. Due to owning and running my own salon, as well as being head therapist and head cleaner over my working history. I am no stranger to responsibility, punctuality and reliability and are strong attributes of mine. I am always willing to help when needed, with an empathetic willingness to take on the care and nurturing of people and their needs on a daily basis. I would be a valuable asset in all areas of any job criteria. I feel strongly about myself and my work ethics that I will continue to carry throughout my life with pride.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Beauty Therapist
Owner/Operator
Yamba, Tweed Heads
00 undefined - 08 2022
- Greeted customers and handled payment processes before and after treatments.
- Scheduled appointments for clients daily.
- At all times making sure clients are comfortable.
- Meeting clients needs at all times.
- Room preparation and cleanliness.
- Stock control
- End of Day Totals and handling of daily takings.
- Salon clean and preparation for new day.
- Salon lock up and security protocol.
- Ensuring client confidentiality.
- Promoting ongoing appointments.
- Problem solving.
- Promotion of current and upcoming specials.
- Keeping up sterilization protocol before and after use of treatment rooms.
- Practicing Occupational, health & safety for all clients and staff.
Beauty Therapist
Lush Hair and Beauty
Tweed Heads South, NSW
08.2006 - 02.2010
- Greeted customers and handled payment processes before and after treatments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Head Therapist.
- Stock control.
- Encouragement of staff.
- Overseeing of end of day results from staff.
- Cleaning rooms after each client.
- End of day cleaning and preparation for following day.
- End of day totals and daily takings.
- Closing shop and security protocols.
- Helping out hairdressers with seeing clients in and out.
- Washing of clients hair if needed.
- Sweeping up after clients hair treatments.
- Coffee and tea service to clients.
- Support backup if needed by therapists/clients.
Cleaner
Club Macleay
Macleay Island
02 2024 - 08 2025
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Emptied trashcans and transported waste to collection areas.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Streamlined cleaning processes to increase efficiency without compromising on quality.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Fostered safer work environment by promptly addressing spills and potential hazards.
- Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Bistro Attendant/Bar Attendant
South Tweed Sports
Tweed Heads
08 2022 - 02 2024
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Supported smooth operations by maintaining adequate stock levels of tableware, linens, and other supplies.
- Increased repeat business through friendly and attentive service tailored to individual preferences.
- Contributed to team efficiency by assisting colleagues during peak hours or when shortstaffed.
- Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
- Promoted special events and promotions to customers, boosting overall sales revenue.
- Assisted in menu development, contributing ideas for seasonal dishes and specials.
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Greeted guests warmly upon arrival creating a welcoming atmosphere that encouraged return visits.
- Enhanced customer satisfaction by providing timely and efficient service.
- Streamlined communication between front-of-house staff and kitchen teams through effective use of point-of-sale systems.
- Provided knowledgeable recommendations on menu items helping guests make informed decisions.
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Consistently received positive feedback from guests regarding exceptional service quality.
- Ensured accuracy in orders taken by attentively listening to guests'' requests.
- Facilitated teamwork among the bistro team members resulting in improved overall performance.
- Optimized table turnover rate by promptly clearing tables after guest departures.
- Cleaned and maintained dining area and condiment stations.
- Processed customer orders and accurately entered into order system.
- Greeted customers with smile and provided helpful suggestions.
- Managed multiple tasks in high-volume environment.
- Processed sales transactions using POS system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Delivered food to guest tables with timeliness and efficiency.
- Assisted customers with information regarding menu offerings and nutrition information.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Arranged tables and chairs for special occasions and events.
- Assisted customers with carry-out service.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted wait staff with timely food delivery and guest requests.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Assisted with bussing tables and cleaning up spills.
Bistro Attendant/Bar Attendant
The Boathouse Tavern
Coomera QLD
04 2023 - 07 2023
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
- Ensured accuracy in orders taken by attentively listening to guests'' requests.
- Greeted guests warmly upon arrival creating a welcoming atmosphere that encouraged return visits.
- Increased repeat business through friendly and attentive service tailored to individual preferences.
- Facilitated teamwork among the bistro team members resulting in improved overall performance.
- Enhanced customer satisfaction by providing timely and efficient service.
- Streamlined communication between front-of-house staff and kitchen teams through effective use of point-of-sale systems.
- Supported smooth operations by maintaining adequate stock levels of tableware, linens, and other supplies.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Contributed to team efficiency by assisting colleagues during peak hours or when shortstaffed.
- Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
- Processed customer orders and accurately entered into order system.
- Cleaned and maintained dining area and condiment stations.
- Greeted customers with smile and provided helpful suggestions.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Assisted customers with information regarding menu offerings and nutrition information.
Bar Attendant
Club Macleay
Macleay Island QLD
02 2024 - 08 2025
- Restocked ice, condiments, and snacks.
- Checked ID cards and verified bar guests were of legal age.
- Learned how to make wide variety of mixed drinks.
- Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
- Streamlined bar operations by developing an effective system for restocking supplies during shift transitions.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Lifted, carried and placed objects weighing up to [Number] pounds without assistance.
- Bussed bottles and glassware to maintain clean bar area.
- Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Notified management of guest complaints for quick, effective resolution.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Strengthened brand reputation by consistently delivering excellent customer service that exceeded expectations.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Greeted customers and provided friendly, knowledgeable service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Arranged tables and chairs for special occasions and events.
- Assisted customers with carry-out service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
- Processed payments for orders and provided customers with change.
Education
Secretarial
Grafton Tafe
11.1986
Career Education For Women
Grafton Tafe
05.1994
Diploma - Beauty Therapy
Gold Coast Training Academy
01.2003
Diploma - Lash Extensions
Australian Beauty School
02.2021
Year 10 Certificate - High School
St Marys College
11.1982
Skills
- Microdermabrasion knowledge
- Waxing and hair removal techniques
- Lash and brow maintenance
- Nail treatments
- Skin biology expert
- Application techniques
- Products knowledge
- Spa software proficiency
- Skin types
- Merchandising
- Money Transfer Systems
- Retail experience
- Reception Duties
- Handling of Sales at end of day
- Cleaning methods
- Interior and exterior cleaning
- Chemical cleaning
- Ironing clothing
- Exceptional time management
- Focused and detail-oriented
- Dusting
- Customer service-focused
- Guest amenity replenishment
- Excellent oral and written communication
- Exceptional communicator
- Hardworking
- Stocking bathrooms
- Quality assurance controls
- Physically strong
- Mobile cart operation
- Supply inventory management
- Decision making skills
- Excel in professional client care
- Sanitation
- End of day sales
- Closing and security
Accomplishments
I am very proud of accomplishing the building up of a strong large client base due to my expertise in client care, treatments and professionalism to a point I was able to open my very own Beauty Salon. I was highly regarded within my community as a very good and personable Therapist. This was also due to:
- Consistently maintained high customer satisfaction ratings.
- Developed relationships with new clients.
- Keeping my relationship with clients on a professional level at all times outside working hours.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Beauty Therapist
Lush Hair and Beauty
08.2006 - 02.2010
Beauty Therapist
Owner/Operator
00 undefined - 08 2022
Cleaner
Club Macleay
02 2024 - 08 2025
Bistro Attendant/Bar Attendant
South Tweed Sports
08 2022 - 02 2024
Bistro Attendant/Bar Attendant
The Boathouse Tavern
04 2023 - 07 2023
Bar Attendant
Club Macleay
02 2024 - 08 2025
Secretarial
Grafton Tafe
Career Education For Women
Grafton Tafe
Diploma - Beauty Therapy
Gold Coast Training Academy
Diploma - Lash Extensions
Australian Beauty School
Year 10 Certificate - High School
St Marys College
Education and Training
true,other,other,other,other
Experience
["Maids and Housekeeping Cleaners"],["Maids and Housekeeping Cleaners"],["Retail Salespersons"],["Hairdressers, Hairstylists, and Cosmetologists"],["Hairdressers, Hairstylists, and Cosmetologists"],["Hairdressers, Hairstylists, and Cosmetologists"],["Hairdressers, Hairstylists, and Cosmetologists"]