Jane Newman

Billing and collections of all patient acounts.

• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Managed 3 employees with various personalities and from different cultures for large 1-physician practice.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Developed policies and procedures for effective practice management.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
• Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
• Assisted with regulatory issues such as compliance.
• Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Created and implemented organizational policies and procedures.
• Created organized filing system to manage department documents.

• Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
• Trained new employees on medical billing software, policies, and procedures, ensuring accuracy in claims submission from day one.
• Processed online and paper appeal submissions and refund requests.
• Ensured compliance with industry regulations by staying up-to-date on changes to medical billing procedures and guidelines.