Jane Nielsen
Phoenix
Summary
Motivated student and server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Organized with experience in a high volume, fast paced work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
P.d. Pappy's Music Bar & Grill
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Direct Support Professional
Harmony Homes Of MN LLC
03.2023 - 12.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Manager
Jamba Juice
07.2019 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, Arizona04.2026
High School Diploma -
Woodbury High School
Woodbury, Minnesota06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
- High-volume dining
Certification
CPR and First Aid certification
Food safety certification
Timeline
Server
P.d. Pappy's Music Bar & Grill
05.2024 - Current
Direct Support Professional
Harmony Homes Of MN LLC
03.2023 - 12.2023
Manager
Jamba Juice
07.2019 - 03.2023
Bachelor of Science - Nursing
Grand Canyon University
High School Diploma -
Woodbury High School
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