Jane Ninke

Contracted with nine carriers. United Healthcare, Humana, Anthem, Aetna, Cigna, Kaiser, Devoted, Highmark BCBS and WellCare
Licensed in 25 states
Consistently the top SBC II agent in my pod that consists of nine teams
300 enrollments in a little over five months
Ranked in the top ten percent of all agents in the company
Excellent reviews from clients on Trustpilot
I am a thorough agent that listens to my clients and works on their behalf to help them find the best plan possible for them.

Worked with numerous clients on a daily basis to educate them about the plan they were currently enrolled into and answered any questions they may have had.
Assisted beneficiaries with looking for a new Medicare plan that would fit their needs better
Easily met all my metrics and surpassed them daily and monthly
Significant highlights:
My first month of selling plans, I was already in the top tier
In the top five percent of all Medicare agents in the company when I resigned
Recognized for all of my achievements and hard work as a top agent

Accountable for answering on an average 75 calls per day for dealing with company beneficiaries.
Assisted beneficiaries with their inquiries regarding the product and to the people initiating the sign-up process for insurance plans.
Coordinated closely with the sales department and procured cross-training in Quality Assurance.
Significant highlights:
Achieved top ranking in sales conversions for Sep 2021 - Mar 2022.
During AEP, secured 4th Rank out of the 300 SSR agents.
Recognized and highly rewarded for consistent ranking as a top agent during annual performance review.

Efficiently handled 80+ customer calls per day raising issues from orders, cancellations, lost items, etc.
Ordered products for customers and answered queries on specs/usage; canceled orders,
added/modified items, etc.
Updated customer accounts regularly using Toolbox.
Coordinated with Apple stores on orders and related issues raised by online customers during in-store
pickups; received positive reviews from customers through survey feedback forms.

Managed web presence, including various accounts on social media platforms such as Twitter,
Instagram, and Tumblr.
Created and integrated new digital marketing campaigns; developed a new content strategy and
provided continuous feedback to the web development team.
Significantly increased online conversions by 50% and worked with PR and marketing on the evolution
of social media.
Developed work plans, pricing estimates, and risk assessments for projects.

Interacted with clients to determine their needs for company sites.
Developed and designed new website interfaces, layouts, and site graphics; composed, designed, and developed a website user guide.
Created high-quality graphics, photos, and animated gifs using Adobe Photoshop.
Gained a track record of developing websites for mid/large-sized companies; adhered to guidelines and delivered targets as per the time frame.

Managed 50+ customer calls regularly; answered questions, clarified product offerings, and resolved account-related issues.
Updated customer profiles and tracked the unresolved issues in CRM.
Partnered with managers to deliver solutions; escalated issues as required.
Processed 40 + new/revised orders daily. Cross-trained and supported customer service representatives as and when required; received exceptionally positive feedback from the senior management.