Jane Nolan
Millbury,MA
Summary
Dynamic leader with proven success at Pella Mid Atlantic, adept in team management and customer service excellence. Excelled in enhancing service quality and exceeding sales targets through effective call monitoring and staff motivation. Skilled in accounting processes, ensuring financial accuracy for Corolla Contracting Inc., demonstrating exceptional knowledge database understanding and problem-solving abilities.
Overview
31
31
years of professional experience
Work History
Call Center Team Lead
Pella Mid Altantic
02.2017 - 10.2024
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Responded to customer requests for products, services, and company information.
- Oversaw team of 11 agents focused on Inbound and Outbound calls.
- Contributed to company growth by consistently meeting or exceeding sales targets through exceptional team leadership.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Balanced workload and responsibilities among team members, ensuring optimal productivity and job satisfaction.
- Trained new personnel regarding company operations, policies and services.
Accountant
Corolla Contracting Inc
05.1993 - 02.2016
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained integrity of general ledger and chart of accounts.
- Provided journal entries and performed accounting on accrual basis.
- Prepared working papers, reports and supporting documentation for audit findings.
- Compiled general ledger entries on short schedule with 100% accuracy.
Education
Bachelor of Science - Accounting
Emmanuel College
Boston, MA05-1993
Skills
- Team Management
- Staff Motivation
- Call Monitoring
- Customer service excellence
- Employee Motivation
- Coaching and Mentoring
- Excellent Communication
- Goal-Oriented
Timeline
Call Center Team Lead
Pella Mid Altantic
02.2017 - 10.2024
Accountant
Corolla Contracting Inc
05.1993 - 02.2016
Bachelor of Science - Accounting
Emmanuel College
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