Jane Owusu
Pensacola
Summary
Dynamic professional with experience as a Graduate Research Assistant at the College of Business, skilled in research and analysis. Proven ability to foster client relationships and deliver exceptional service, leveraging effective communication and attention to detail to achieve strategic goals. Proficient in Microsoft Office Suite and Qualtrics, adept at thriving under pressure.
Overview
6
6
years of professional experience
Work History
Graduate Research Assistant
College of Business
01.2024 - Current
- I work directly under Dr
- John Batchelor, Chair and Professor in the Department of Business Administration, assisting him with research projects
- I collaborated with a professor to design and develop a survey using Qualtrics
- I generally attend to students who need help with their academic activities and also those who want to have an appointment scheduled with their various academic advisors
Account Executive
Ascoma Ghana
06.2022 - 12.2024
- Company Overview: Insurance Brokers
- Arranged insurance cover for clients in line with global partner preferences
- Negotiated policy terms and costs with insurance providers
- Managed client’s data and records, ensuring confidentiality
- Logged data into data-capturing software and other Excel templates
- Contributed to developing effective strategies within the department to help achieve set targets
- Built tactical business relationships with clients across different industries
- Kept records on all transactions and ensured files met regulatory requirements and internal documentation standards
- Ensured weekly, monthly, and quarterly reports are submitted to supervisors as promptly as required
- Undertook general administrative duties such as correspondence, minutes, and strategic report writing
- Insurance Brokers
Telesales Representative
Hollard Life Assurance
09.2021 - 05.2022
- Attended to customer inquiries and requests over email, app, and telecom channels
- Handled current account clients and provided them with exemplary service
- Assisted and closed new business savings accounts and investments for the company
- Attended to customer complaints reported over digital channels and ensured prompt assistance was provided
Customer Service Representative/Bank Teller
Cal Bank PLC
09.2020 - 08.2021
- Attended to customer inquiries and requests over email, app, and telecom channels
- Handled current account clients and provided them with exemplary service
- Assisted and closed new business savings accounts and investments for the company
- Attended to customer complaints reported over digital channels and ensured prompt assistance was provided
Intern
Uniemploy International Company
06.2019 - 07.2019
- Carried out cold calling and follow-up calls in the search for new business
- Assisted in logistics and training of local recruits
- Learnt to develop payrolls for clients
- Interacted with foreign clients and provided them assistance in legal and logistical issues
Education
MBA - MBA in Finance
University of West Florida
Pensacola, Florida04.2025
BSc. - Banking and Finance
University of Professional Studies
Accra, Ghana01.2020
WASSCE -
Accra Girls’ Senior High School
Accra, Ghana01.2016
BECE -
University of Ghana Basic School
Accra, Ghana01.2013
Skills
- Microsoft Office Suite
- Qualtrics
- Problem solving
- Effective communication
- Presentation skills
- Research and analysis
- Analysis skills
- Attention to detail
- Interpersonal relationship skills
- Emotional Intelligence
- Ability to work under Pressure
Hobbies and Interests
- Cooking
- Reading
- Listening to music
- Dancing
Personal Information
- Date of Birth: 11/23/98
- Nationality: Ghanaian
Leadership Experience
- General Secretary, Pensa, Accra Girls’ Senior High School, 10/01/15, 05/01/16
- Team Lead, Telecom Sales Reps at Hollard Life, 09/01/21, 05/01/22
References
References available upon request.
Timeline
Graduate Research Assistant
College of Business
01.2024 - Current
Account Executive
Ascoma Ghana
06.2022 - 12.2024
Telesales Representative
Hollard Life Assurance
09.2021 - 05.2022
Customer Service Representative/Bank Teller
Cal Bank PLC
09.2020 - 08.2021
Intern
Uniemploy International Company
06.2019 - 07.2019
MBA - MBA in Finance
University of West Florida
BSc. - Banking and Finance
University of Professional Studies
WASSCE -
Accra Girls’ Senior High School
BECE -
University of Ghana Basic School
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