Jane Penaru
IT
Queens
Summary
"Dynamic It Specialist with 2+ years of experience in IT Support and infrastructure management. Expertise in hardware diagnostics, software troubleshooting , and network maintenance. Strong communication skills and a proactive approach to resolving technical issues and improving system performance. Ready to contribute to innovative projects at a forward- thinking organization."
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Ace Institute of Technology
01.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Education
Associate of Arts - Accounting
Tejgaon College
Dhaka, Bangladesh 05.2001 -
Skills
1 Microsoft office
2 Pc Technician
3 Networking Concepts
4 Cisco Router Administration
5 Computer & Network Maintenance
6 Microsoft Windows Client Administration
7 Computer Network Security
8 Cybersecurity Analyst
9 Linux Administration
10 Microsoft Windows Server Administration
11 Microsoft Windows Server Maintenance
12 Amazon web services
Timeline
IT Support Specialist
Ace Institute of Technology
01.2023 - Current
Associate of Arts - Accounting
Tejgaon College
05.2001 -
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