Jane Prisco
New Milford,CT
Summary
Accomplished Unit Secretary and Patient Advocate at Village Crest Center for Health and Rehabilitation, adept in patient data confidentiality and fostering strong patient relationships. Demonstrating excellence in medical records management and conflict resolution, enhancing patient satisfaction and streamlining appointment coordination. Proven track record in improving office efficiency and maintaining HIPAA compliance.
Overview
9
9
years of professional experience
Work History
Unit Secretary and Patient Advocate
Village Crest Center for Health and Rehabilitation
New Milford, CT
10.2023 - Current
- Greet vistors, determine the purpose of their visit, and direct them to the appropriate staff or patient room.
- Compile and file medical reports, charts, and correspondence.
- Schedule and confirm patient appointments for diagnostic, surgical, and consultation services.
- Facilitate communication between medical staff, patients, and families to ensure effective care delivery.
- Provide general support and assistance to the healthcare team as needed.
- Answer telephones and direct calls to appropriate medical or administrative staff.
- Manage the front desk area and nurse's station, ensuring neatness and organization at all times.
- Handle billing inquiries and facilitate communication between patients and financial departments.
- Maintain confidentiality of all patient information according to HIPAA guidelines.
- Attend regular meetings with department heads to discuss any changes in procedures or policies, as well as patient concerns.
- Assist in patient admission and discharge processes, ensuring smooth transitions.
- Maintain strong and trusting rapport with patients and all healthcare staff to build relationships.
- Greet visitors and patients in a courteous and friendly manner.
Receptionist
Gymnastic Spectrum
Danbury, CT
04.2016 - Current
- Greet visitors and provide them with assistance.
- Perform clerical duties such as filing, photocopying, and faxing.
- Compose and prepare routine correspondence, letters, and reports with job-related software.
- Answer and direct incoming calls using a multi-line telephone system.
- Conduct initial screening of incoming calls to determine urgency, and direct them accordingly.
- Monitor office supplies inventory, and place orders when necessary.
- Ensure cleanliness and organization of the reception area to maintain a professional atmosphere.
- Develop and maintained a filing system for essential documents, improving office organization.
- Handle mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Complete new student registrations.
- Follow up on monthly billing, making collection calls as necessary.
- Perform customer service, ensuring high satisfaction levels.
Education
Some College (No Degree) -
Westchester Community College
Valhalla, NYSkills
- Patient data confidentiality
- Patient chart maintenance
- Lab test documentation
- Incoming call reception
- Patient appointment coordination
- Patient reception
- Strong organization
- Conflict resolution techniques
- Medical records management
- Professional telephone etiquette
- Customer service
- HIPAA compliance
Timeline
Unit Secretary and Patient Advocate
Village Crest Center for Health and Rehabilitation
10.2023 - Current
Receptionist
Gymnastic Spectrum
04.2016 - Current
Some College (No Degree) -
Westchester Community College
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