JANE RUSSO
Round Lake Beach,IL
Summary
Account development professional equipped with robust history of identifying and capitalizing on new business opportunities. Proven ability to drive client engagement and maximize revenue through strategic initiatives. Highly collaborative team player known for adaptability and commitment to achieving organizational goals, with strong skills in communication and relationship-building.
Overview
11
11
years of professional experience
Work History
Account Development Representative
Quill
Lincolnshire, IL
10.2025 - 08.2026
- Exceeded sales targets consistently by identifying new business opportunities and leveraging existing relationships.
- Collaborated with cross-functional teams to develop tailored solutions for unique customer needs, ensuring client success and retention.
- Utilized CRM software effectively to track client interactions, manage pipelines, and ensure accurate reporting on sales activities.
- Successfully negotiated pricing agreements with clients, leveraging market analysis to achieve an increase in profit margins.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Provided timely resolution of customer issues, leading to increased loyalty and repeat business from satisfied clients.
- Analyzed market trends to identify opportunities for business growth and product alignment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Manager/Gym Director
The Little Gym
Glenview, IL
03.2021 - 06.2025
- Promoted to Sales Manager/Gym Director position overseeing sales processes, operations, and leading team development
- Successfully propelled the business into the Million Dollar Club by exceeding sales targets and providing exceptional client service
- Developed and implemented sales strategies that increased membership enrollment by 25% within one year
- Utilized Salesforce to manage sales pipeline, ensuring accurate projections and timely reporting of sales metrics
- Monitored key performance indicators and standard operating procedures to assess effectiveness
- Cultivated strong client relationships, resulting in increased loyalty and retention rates
- Coordinated marketing initiatives, including promotional posts in gym and on social media, to enhance visibility and engagement
- Managed hiring and firing processes to ensure team quality
- Coached 14 classes weekly for children and parents
Personal Trainer
Aira Fitness
Grayslake, IL
12.2020 - 04.2021
- Developed personalized fitness programs to align with client goals, abilities, and preferences, enhancing engagement and results
- Developed personalized fitness programs tailored to individual client goals, abilities, and preferences
- Guided clients on proper exercise techniques and safety practices, promoting effective and safe workout experiences
- Motivated clients to achieve fitness goals through consistent positive reinforcement and accountability measures
- Scheduled and managed appointments, ensuring timely and efficient client sessions
Rehabilitation Aide
Athletico Physical Therapy
Third Lake, IL
08.2019 - 04.2020
- Prepared patients for therapy and assisted therapists in administering treatments to enhance patient recovery
- Safeguarded and motivated patients in clinician-prescribed exercises and functional activities to promote engagement and progress
- Administered hot/cold packs and other modalities such as Ultrasounds and Electrical Stimulation
- Assisted Office Coordinator with filing paperwork, answering phones, and scheduling appointments to streamline office operations
Program Director
The Little Gym
Glenview, IL
03.2015 - 08.2019
- Doubled the number of class enrollments within the first two years of employment
- Assessed program effectiveness through data analysis and feedback, leading to targeted improvements
- Managed scheduling processes to optimize resource allocation and enhance operational efficiency
- Organized bi-weekly team meetings to enhance team collaboration and communication
- Trained both new and experienced staff on curriculum comprehension and appropriate skill progression
- Managed scheduling processes to optimize resource allocation and streamline operations
- Provided instruction in 18 classes weekly for children and parents
Education
Certification -
National Academy of Sports Medicine
Certification - undefined
CPR/AED/First-Aid
Certification - undefined
National Personal Training Institute
Chicago, ILDiploma - undefined
Glenbrook North High School
Northbrook, ILSkills
- Revenue growth
- Brand representation
- Detail-oriented
- Consultative selling
- Problem-solving
- Interpersonal communication
- Conflict resolution
- Active listening
- Team collaboration
- Pipeline management
- CRM proficiency
Timeline
Account Development Representative
Quill
10.2025 - 08.2026
Sales Manager/Gym Director
The Little Gym
03.2021 - 06.2025
Personal Trainer
Aira Fitness
12.2020 - 04.2021
Rehabilitation Aide
Athletico Physical Therapy
08.2019 - 04.2020
Program Director
The Little Gym
03.2015 - 08.2019
Diploma - undefined
Glenbrook North High School
Certification - undefined
National Personal Training Institute
Certification - undefined
CPR/AED/First-Aid
Certification -
National Academy of Sports Medicine