Jane Sanders
Waterford
Summary
Dynamic Regional Sales Consultant with FedEx Corporation, adept at driving revenue growth through strategic sales initiatives and exceptional customer engagement. Proven track record in deal closing and problem-solving, consistently exceeding sales targets while fostering strong client relationships. Expertise in sales negotiation and pipeline management, contributing to long-term business success.
Experienced with territory management, customer engagement, and strategic planning. Utilizes collaborative approach to meet and exceed sales targets. Track record of fostering strong client relationships and driving regional growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
27
27
years of professional experience
Work History
Regional Sales Consultant
FedEx Corporation
07.2011 - 07.2025
- Developed and implemented regional sales strategies to enhance my customers overall experience.
- Worked along side cross-functional teams to drive product awareness and customer engagement initiatives.
- Cultivated relationships with key accounts, ensuring client satisfaction and retention.
- Monitored sales performance metrics, identifying areas for process optimization and growth opportunities.
- Presented quarterly business reviews to senior leadership, highlighting successes and strategic direction adjustments.
- Developed strong client relationships for increased customer retention and long-term revenue growth.
- Enabled company growth by consistently achieving and exceeding regional sales targets, contributing to a positive bottom line.
- Provided exceptional customer service, addressing client concerns quickly and efficiently to ensure satisfaction and repeat business.
- Collaborated with cross-functional teams to identify new market opportunities and expand the company''s presence in the region.
- Generated leads through strategic prospecting, cold calling, and networking events, leading to a consistent pipeline of potential clients.
- Partnered with internal teams such as marketing, finance, operations for seamless execution of sales strategies across the organization.
- Exceeded quarterly sales goals by effectively managing accounts and negotiating contracts with clients.
- Established trust with clients through transparency and clear communication during all stages of the sales process.
- Increased overall deal size by upselling additional products or services when appropriate based on client needs.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Developed and implemented sales strategies to increase revenue.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Researched potential clients and markets to prepare for appointments.
- Developed and implemented regional sales strategies to enhance market penetration.
Assistant Manager
FedEx Office
03.2008 - 07.2011
- Led team in executing daily operational tasks, ensuring high-quality customer service.
- Streamlined processes to enhance efficiency in print production and shipping operations.
- Mentored staff on best practices for customer engagement and problem resolution.
- Oversaw inventory management, ensuring accurate stock levels for seamless operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Shipping Manager
FedEx Office
06.2005 - 03.2008
- Coordinated shipping operations to enhance efficiency and reduce delays.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Trained and mentored team members on best practices in shipping procedures and safety protocols.
- Developed and maintained strong relationships with vendors to streamline supply chain activities.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
- Served as primary technical resource on shipping products for customers and employees.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Senior Customer Service Agent
FedEx Corporation
05.1999 - 03.2005
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided training and mentorship to new team members, enhancing overall service quality.
- Streamlined complaint resolution process, improving customer satisfaction ratings consistently.
- Collaborated with cross-functional teams to address recurring customer issues effectively.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Secretary to the Station Manager
FedEx Corporation
04.1998 - 05.1999
- Managed scheduling and correspondence for executive leadership, ensuring efficient communication flow.
- Coordinated logistics for meetings and events, optimizing resource allocation and timing.
- Maintained accurate records and files, enhancing document retrieval processes.
- Developed office procedures to streamline operations and improve workflow efficiency.
- Oversaw inventory management of office supplies, reducing costs through strategic sourcing decisions.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Education
High School Diploma -
Kettering High School
Waterford, MI06-1986
Skills
- Deal closing
- Customer engagement
- Cold calling
- Sales reporting
- Brand promotion
- Industry expertise
- Customer acquisition
- Professional networking
- Leads prospecting
- Sales negotiation
- Sales pipeline management
- Business development
- Account development
- Revenue generation
- New customer acquisition
- Teamwork
- Strategic forecasting
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Reliability
Timeline
Regional Sales Consultant
FedEx Corporation
07.2011 - 07.2025
Assistant Manager
FedEx Office
03.2008 - 07.2011
Shipping Manager
FedEx Office
06.2005 - 03.2008
Senior Customer Service Agent
FedEx Corporation
05.1999 - 03.2005
Secretary to the Station Manager
FedEx Corporation
04.1998 - 05.1999
High School Diploma -
Kettering High School