Hi, I’m
Jane Schemelia
Belmont,WI
Overview
29
years of professional experience
Work History
Lands End
Internet Customer Service and Sales
09.2006 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer interaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
Certegy Card Services
VIP Customer Service
01.2005 - 09.2006
Job overview
- Managed accounts in a call center environment
- Provided customer's service on VISA and Mastercard accounts
- Duties included: Reversing fees, raising credit lines, adding authorized users, providing general account information, which included balances, available credit and transaction information
- Processed reports of lost and stolen cards, reissuing new card numbers and providing new credit cards for lost cards or damaged cards.
Stop N Go of Madison
Store Manager
01.1996 - 01.2005
Job overview
- Managed daily paperwork and weekly payroll
- Provide excellent Customer Service with both customers and vendors
- Performed employee training and monitored their work skills
- Managed all vendor activity within the store premise
- Managed loss prevention process
- Managed merchandising within the store for appropriate sale activity
- Nominated for sales manager of the year and sales manager of the month on more than one occasion
- Won several sales contests in my years of experience
Education
Madison Area Technical CollegeMadison, WI
from Accounting
University Overview
Darlington High SchoolDarlington, WI
Associate Of General Studies
05.1991
University Overview
Timeline
Internet Customer Service and Sales
Lands End
09.2006 - Current
VIP Customer Service
Certegy Card Services
01.2005 - 09.2006
Store Manager
Stop N Go of Madison
01.1996 - 01.2005
Madison Area Technical College
from Accounting
Darlington High School
Associate Of General Studies