4TH Shift
Jane Schmalenberger
Wapakoneta,OH
Overview
29
29
years of professional experience
Work History
Customer Solutions Representative II
Advanced Composites Products
Sidney, Ohio
12.2023 - Current
- Compiled records of customer interactions, transactions, comments and complaints.
- Resolved customer inquiries in an efficient and timely manner.
- Assisted customers with product selection, and ordering.
- Utilized problem solving skills to provide solutions that meet the needs of the customers.
- Generated detailed reports on sales activities as requested by management team.
- Provided customer service to a variety of clients through phone, email and other channels.
- Monitored incoming calls and emails for customer support issues.
- Ensured accuracy of data entry into the company's systems related to customer accounts.
- Updated system with order specifics and customer details, preferences, and billing information.
Global Sales Service Specialist
Abitec Corporation
Columbus, Ohio
03.2013 - 11.2023
- Lead for Sale Service department; supervised team of 3 for efficiency and productivity.
- Processed customer orders; worked with production department to ensure on-time delivery.
- Facilitated international shipments with transportation providers, completed export documentation to ensure smooth export and import process.
- Completed invoicing, processed credits, and debits.
- Managed accounts, maintained document repository; submitted regulatory documents to customers.
- Managed inventory and allocations for specialty product line.
International Sales Coordinator
Racine Federated Inc
Racine, WI
02.1996 - 12.2012
- Lead for International customer service and sales support.
- Developed and managed the company Export Compliance program.
- Supervised export billing, shipping, and documentary procedures.
- Provided technical sales support and resolved product quality and delivery issues.
- Processed quotations, entered orders, prepared export documentation according to export regulations.
Education
High School Diploma -
Westerville South High School
Westerville, OH06-1990
Skills
- Customer Service & Problem Solving
- Record & Database Management
- Statistical Analysis
- Scheduling & Calendaring
- Export Compliance Policies & Procedures
- Microsoft Office & Adobe
- Employee Training
- Office Organization & Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leaveTeam Building / Company RetreatsPersonal development programsAccomplishments
- Supervised team of 3 staff members.
- Created process manual for customer service department, used in onboard training.
- Created inventory spreadsheet to monitor supply and demand for specific product line.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software
Prism
AS 400
Microsoft Office Suite
Adobe
Laserfische
Summary
Knowledgeable and dedicated customer service professional with extensive experience in manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Timeline
Customer Solutions Representative II
Advanced Composites Products
12.2023 - Current
Global Sales Service Specialist
Abitec Corporation
03.2013 - 11.2023
International Sales Coordinator
Racine Federated Inc
02.1996 - 12.2012
High School Diploma -
Westerville South High School